How Do I Return an Item to Playstation from Their Cyber Monday Sale?

This guide explains how Cyber Monday Playstation customers can return their purchases. If you purchased items from Playstation in their Cyber Monday sale, this guide will help you. The article explains which items are eligible for a return, how to initiate a return on Playstation Direct and the Playstation Store, how to return your item, and what you can do if these steps don't work.

If you purchased products in the Playstation Cyber Monday sale, but want to return an item, this guide will help you.

You're a Playstation customer because the company develops great consoles that you have used for years. However, you want to return one of your items but are unsure of how.

Fortunately, returning an item to Playstation from their Cyber Monday sale is an uncomplicated process that can be carried out online.

To find out how you can return an item to Playstation from their Cyber Monday sale, read this guide.

Ensure Your Purchase Is Eligible for a Return

Cyber Monday sale purchases fall under the same returns policy as regular purchases.

If you purchased a console, games, or accessories through Playstation Direct, you have 30 days from placing your order to initiate a return request. Customized items, disc games with broken seals, digital game codes, and subscription products aren't eligible for return.

If you've purchased a Game, DLC, or Add-On via the Playstation Store, you have 14 days to initiate a return request. Playstation store purchases that you have already started streaming are only eligible for return if they are faulty.

Requesting a Playstation Direct Return:

Once you have determined that your purchase is eligible for a return, you can begin the process.

Before requesting a return, check the status of your order. If you have very recently made a purchase, and your order status is still listed as "Order Received," you can cancel your order without embarking on the returns process.

However, if your order has progressed or you have received your item, you can initiate a return on the Playstation website.

Visit the Playstation homepage and scroll down to the navigation bar in the footer. In the lower navigation bar, find the "Order Status" hyperlink and select it. Then, enter your order number, email address, and phone number you used to place your order and click the "Submit" button.

You will be transferred to the order details page where you should select the "Return" button. You will then receive a return merchandise authorization number and a shipping label. To submit your return, securely package your item and stick the prepaid shipping label so that it is visible on the front of your package and post your item.

Requesting a Playstation Store Return:

If you have purchased a game, DLC, or an add-on from the Playstation Store, you can request a return on the Playstation website.

Once on the Playstation homepage, scroll down until you see the "Looking For Something Else?" drop-down menu. Then, choose "Contact Us" from the "Support" sub-menu.

From the "Contact Us" page, select the item that you would like to return, then choose the "Playstation Store and Transactions" option. Finally, select "Refund Policy" to be transferred to the refund page, where you can select the "Refund Request Form" hyperlink to initiate your return.

If This Doesn't Work:

If you've followed these steps, but still cannot return an item to Playstation from their Cyber Monday sale, contact the company directly.

You will find the Playstation customer service contact details on the GetHuman website.

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Why Did GetHuman Write "How Do I Return an Item to Playstation from Their Cyber Monday Sale?"?

After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Playstation from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Playstation Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Playstation from Their Cyber Monday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 2 years ago
Updated 2 years ago
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