If your PlayStation account has been hacked, you do not need to despair as it is possible to recover it and continue using your account. One of the easiest ways to know that your account has been hacked is when you receive a notification notifying you that your password and email have changed. You may also be unable to log into the account.
The easiest way to recover your account should be by through contacting your network's support team. You may contact them through email or live chat. They will request you to provide information to prove that you are indeed the owner of the account. The information may include your email address and online id.
Try Changing Your Password
Changing your password may be an effective way of recovering your account after it has been hacked. If you are under the age of 18, you may not be able to reset your password without the help of your family manager. They will be required to sign into Account Management on a web browser. They can then click on your local user and reset the password.
If a hacker already changed your password, then type 'forgotten password' into your search bar. Select Playstation system and you will receive have the option to call the support team. Explain to them your situation as accurately as possible and they may provide you with a solution.
When You Receive a Password Reset Email You Didn't Request
It is common to receive password reset emails especially if they come from PlayStation. You should, however, be wary of password reset messages that were not initiated by PSN. They may mean that someone is trying to hack your account. In such cases, you must follow these steps to keep your account secure.
If you follow the steps for changing your password and fail, consider providing your Playstation network with details to verify your identity. They may ask you to confirm the date of birth used when registering your account or to open the verification email.
How to prevent Similar Problems in the Future
If you succeed in recovering your PlayStation account, it only makes sense that you try to prevent a repeat of the same problem. One of the most effective ways to do that is by removing all your stored cards from your account. This ensures that you do not lose money if your account is hacked.
Use strong passwords and IDs and try to change them as often as you can
Can You Get a Refund?
You can always contact the support team for help if you suspect that your account was used to make transactions while it was compromised. A hacker may have used it to make unauthorized purchases. When you call customer support, they may require you to provide them with your sign-in ID, the details of the purchases, your online ID, and your date of birth. If they can prove that your claims are true, you will get a refund.
You may also request for a refund if you or your children accidentally purchase new games, weapons, or other available items.
If you are not sure whether transactions have been made, it is possible to view them in your wallet which is under the settings option. You may only get your refund if the transaction was made not more than 14 days ago and it has not yet started downloading to your account. Refunds are not available once the download process begins.
After thousands of Playstation customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover a hacked Playstation account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Playstation if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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