Playstation: I can't open PSN store from PS4

A simple 2 step guide for solving this common Playstation problem quickly and effectively by GetHuman

1
Enter on safe mode and choose the option 5- Rebuild Database.
2
The system will restart and then you should be able to access the store.
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Author: BenF • May 4th, 2016

About this Step by Step Guide

After thousands of Playstation customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Playstation: I can't open PSN store from PS4; Will not accept my working debit card or PayPal account; Child bought DLC for a game I do not want.; Im trying to reset my playstation password but its saying it doesnt reconizes my birthday please help me i just want to reset my password; Installed new hard drive now my controller wont connect in safe mode to format it; I accedently put my real first and last name as my online user name and i want to change it... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 19 minutes to get through these steps according to other users, including time spent working through each step and contacting Playstation. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Playstation Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our I can't open PSN store from PS4 guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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