Playstation: Why will my new PS plus voucher not load?

A simple 5 step guide for solving this common Playstation problem quickly and effectively by GetHuman

It seems many people have this same problem with redeeming a voucher code on Playstation.
Go to Settings then "PlayStation Network".
Click "Account Information" then click "Wallet" and "Add Funds".
After you click "X" then select "Redeem Code" then carefully submit the enter code and select "Continue".
The credit or content is now applied to your account. Just so you know, if you have a voucher code be sure to scratch it off lightly with a coin and DO NOT PEEL OFF. If you peel it off, you may not be able to redeem it so you will need to call Playstation here .

Your sub accounts do not have wallets therefore a voucher code for wallet top up will need to be credited to the master account rather than the sub account - Your voucher code must also be the same SEN number as the country you have purchased both in.
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Author:GetHuman-bobbyd73 years ago

About this Step by Step Guide

After thousands of Playstation customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Playstation: Why will my new PS plus voucher not load?; i bought a game off of ps* and its saying i dont have it; I can't download destiny legendary pack I have it on disk and when I insert the game it dosnet pop up; i can't sign to the ps store on my com****r everytime i do it would tell me access denied ,don't have permission to open the ps site; I dont remember the date of birth I put on my ps*; My account online email account has been stolen... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 23 minutes to get through these steps according to other users, including time spent working through each step and contacting Playstation. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Playstation Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Why will my new PS plus voucher not load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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