How Do I Get a Refund from Plenty of Fish?

Cancelling unused subscriptions is a great way to save money. Learn how to get a refund from Plenty of Fish without all of the hassle.

Plenty of Fish is an online dating platform. The service is available in nine languages and for customers across Canada, the US, the UK, Ireland, Australia, New Zealand, Spain, and Brazil. The platform has two types of memberships: a free membership or a premium membership which costs money.

With a premium membership, customers get:

  • To upload up to 16 images on their profile

  • Unlock every user's Extended Profile

  • See if emails were deleted or read

  • Show up first on Meet Me!

  • Experience an ad-free version of Plenty of Fish

  • Find out the date and time someone viewed your profile

  • See who viewed your profile that you voted yes or maybe on

  • The ability to send three gifts per day

  • See who wants to meet you

  • Stand out in all searches

  • Get access to the Username Search feature

Note that all virtual items are non-refundable. Generally, Plenty of Fish states that "all purchases are nonrefundable. Special exceptions apply in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and the EU." In most of these areas, you are entitled to a full refund within 14 days of the subscription purchase. However, even if you're not in these areas, it can be worth it to try to get a refund.

If you have recently spent money on Plenty of Fish and want a refund, follow the steps below.

Call Into Plenty of Fish Customer Service

You can try to call into Plenty of Fish's customer service line. However, this phone isn't always monitored. Tell the customer service representative that you wish to cancel and provide your personal details so they can verify you as the account holder. Make sure to ask if there are any fees for canceling or if you're not eligible for a full refund. You should receive an email when the cancellation request goes through. Keep the customer service agent on the line until you receive the email and can confirm the refund details are correct.

Email Plenty of Fish Customer Service

If no one answers your call, try emailing in to Plenty of Fish's customer support inbox. In your email, provide your details as the account holder, the amount of the refund you want, your date of purchase, and the reasoning for the refund. The more details you provide, the quicker the issue will be resolved. Note that it may take several business days before you receive a response from Plenty of Fish.

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How Do I Get a Refund from Plenty of Fish?

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After thousands of Plentyoffish customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Plenty of Fish? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Plentyoffish if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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