Plenty of Fish is an online dating platform. The service is available in nine languages and for customers across Canada, the US, the UK, Ireland, Australia, New Zealand, Spain, and Brazil. The platform has two types of memberships: a free membership or a premium membership which costs money.
With a premium membership, customers get:
To upload up to 16 images on their profile
Unlock every user's Extended Profile
See if emails were deleted or read
Show up first on Meet Me!
Experience an ad-free version of Plenty of Fish
Find out the date and time someone viewed your profile
See who viewed your profile that you voted yes or maybe on
The ability to send three gifts per day
See who wants to meet you
Stand out in all searches
Get access to the Username Search feature
Note that all virtual items are non-refundable. Generally, Plenty of Fish states that "all purchases are nonrefundable. Special exceptions apply in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and the EU." In most of these areas, you are entitled to a full refund within 14 days of the subscription purchase. However, even if you're not in these areas, it can be worth it to try to get a refund.
If you have recently spent money on Plenty of Fish and want a refund, follow the steps below.
You can try to call into Plenty of Fish's customer service line. However, this phone isn't always monitored. Tell the customer service representative that you wish to cancel and provide your personal details so they can verify you as the account holder. Make sure to ask if there are any fees for canceling or if you're not eligible for a full refund. You should receive an email when the cancellation request goes through. Keep the customer service agent on the line until you receive the email and can confirm the refund details are correct.
If no one answers your call, try emailing in to Plenty of Fish's customer support inbox. In your email, provide your details as the account holder, the amount of the refund you want, your date of purchase, and the reasoning for the refund. The more details you provide, the quicker the issue will be resolved. Note that it may take several business days before you receive a response from Plenty of Fish.