Pogo.com is a free online gaming website launched in 1998 and owned by Electronic Arts. Its headquarters are in Redwood Shores, California. Pogo.com offers casual games from various brands such as Hasbro and PopCap Games, a variety of card and board games such as Solitaire and Monopoly to word games like Scrabble.
The website relies on advertising for a revenue stream, producing pop-up advertisements that last up to 20 seconds. Players are enticed to a subscription service to enjoy premium benefits and the omission of advertisements that would otherwise interrupt their gaming experience. Cases of wrongful charges are quite rare but do occur nonetheless. In these instances, the gamer is advised to take steps to initiate a refund by Pogo.com.
Check that your Pogo.com premium subscription is not set to automatically renew, as these fees will automatically be deducted from your bank account.
It is recommended that you contact the Pogo.com customer relations department immediately you find an anomaly in your billing. This can be quickly done by following the link to their phone number GetHuman.
Kindly have your charge receipt for the disputed billing whether in e-Receipt form or print paper as the receipt number will be required to verify the charge in question. This can quickly be done by retrieving your credit card charge receipt.
Any credit card(s) that were used in the overcharged purchase will also be required by the Pogo.com customer relations representatives to facilitate any reversals.
Pogo.com advice to its customers is that they should immediately get in touch with their financial service provider the moment a fraudulent charge appears on their bill.
You may be required to fill out an official police report by your financial services provider and Pogo.com, due to the sensitive nature of handling such financial situations.
Alternative avenues to reach out to you may be required, such as an alternative phone number, your email, or shipping address to better attend to your refund.
In case there's a need for further clarification, inquiries, or suggestions, the Pogo.com customer relations department can be reached via the following ways:
The Pogo.com, customer relations department, maintains an online help desk through which customers can seek technical support and lodge complaints with Pogo.com.
The help desk is fast and efficient, with competent customer care officials attending to it.
To access the Pogo.com help desk follow the link GetHuman
Pogo.com maintains a customer relations department with phone service to handle all its clients' feedback.
This is handled by customer service personnel and is the best way to get any technical support.
Clients seeking to offer their feedback are kindly requested to use courteous language and be respectful to the person they interact with.
Pogo.com's phone number can be retrieved by following the link GetHuman
Sending an email affords one the freedom to give a detailed description of the needed help, a challenge at hand that they are facing or leave their feedback regarding Pogo.com products.
It is, however, usually reserved for complicated issues that are not quite as urgent, nor require immediate attention. Despite this, it can also be used to give your feedback. Pogo.com's email address can be found on the Pogo.com official website.
The Pogo.com webpage has a live chat tab, where you can contact the customer relations personnel directly. The live chat facility is a quick and efficient way to get support from live customer relations personnel.
You may retrieve the link to the Pogo.com live chat facility from the Pogo.com official website.
Writing down one's request grants them the freedom to express the nature of the challenge faced in great detail.
Though a response may take a while, Pogo.com has a postage address whereby its customer relations personnel sort through their department's relevant mail and respond accordingly.
The Pogo.com mailing address can be retrieved from their official website.
After thousands of Pogo - EA Games customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Pogo to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Pogo - EA Games if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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