How do I contact Pokemon Go about a problem with my game?

Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly. Here's what you need to do if you noticed something wrong with your game.

Pokémon GO is a great augmented reality game developed by Niantic for iOS and Android devices. Since it was launched back in 2016, the game has grown to become a household name among gaming enthusiasts from around the world. However, most people are facing challenges when it comes to contacting Pokémon GO when they face problems with the game. Below is a rundown of ways in which you can effectively contact Pokémon GO.

Contact Them via Their Help Desk

To contact Pokémon GO support via their help desk, you can follow these simple steps:

  • Go to https://niantic.helpshift.com/a/pokemon-go/?p=web&l=en. This link will take you to a customer service website. Please note that this website was not created and it not maintained by Pokémon Company International.
  • On the left side of the search bar at the top of the web page, click the "Contact" button. This will open a pop-up window
  • Fill in the form in the pop-up window with your correct account details and give a detailed explanation of your issue. You can even upload documents (if you have any) to make your concern clearer.
  • After filling everything in the form, hit the submit button and wait for a response

On average, you can expect them to fix the issue within 63 hours after contacting them through this method. In other words, your problem is likely to be solved within three days.

Email Their Customer Support by GetHuman

For more efficient communication, you can contact Pokémon GO by GetHuman simply by sending an email to pokemon-go-support@nianticlabs.com. On average, you can expect them to reply within 22 hours on any day of the week. Therefore, this is a swifter alternative, especially for those looking for more immediate answers to their Pokémon GO issues.

The Takeaway

Overall, it is apparent that although Pokémon GO is a great game, some people still face difficulties when trying to contact Pokémon GO with regards to the problem they face when playing or operating the game. However, it is clear that by following the steps discussed above, contacting them and getting solutions is almost seamless. Besides, contacting them by GetHuman can go a long way in helping you to get answers even faster.

How do I contact Pokemon Go about a problem with my game?

Why Did GetHuman Write "How do I contact Pokemon Go about a problem with my game?"?

After thousands of Pokemon GO customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I contact Pokemon Go about a problem with my game? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Pokemon GO if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Pokemon GO Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Pokemon GO in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I contact Pokemon Go about a problem with my game? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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