How do I recover my Pokemon Go account?

If you are locked out of your Pokemon Go account, if your account was hacked, or if you need to reset your password, here's how you recover your Pokemon Go account.

If you have lost your Pokémon GO account for some reason, you do not have to panic. It is possible to recover it and go back to enjoying your favorite game. However, it is imperative to remember that Pokémon GO does not store user account passwords. Therefore, if you cannot remember your account details, they can only be recovered through your login provider. The most common login providers include Facebook and Google. Therefore, the recovery process of your account will depend on your login provider.

Google Login Provider

If you used Google as your login provider, you could recover your Pokémon GO account by following these simple steps

  • If you forgot your Google password, just go to Gmail Account Recovery page
  • Enter your email address. If you cannot remember your email address, enter your phone number linked to your emails account and click next.
  • You then have to go through a series of security questions
  • After resetting your password, go to the Gmail app on your phone and sign in.
  • Go to the Pokémon GO App and sign in with Gmail.

Facebook Login Provider

If your login provider is Facebook, then you can recover your Pokémon GO account through your Facebook account by following these simple steps

  • Go to Facebook and then to Find Your Account
  • Enter the email address or phone number associated with your Facebook account in the search bar provided and click " Search"
  • Identify your account and reset your password via SMS or Email
  • Once you have managed to reset your password, log in to Facebook on your phone
  • Then go to Pokémon app and select to log in with Facebook.

The Takeaway

Overall, it is apparent that since Pokémon GO does not store account passwords, lost Pokémon GO accounts can only be recovered through the login provider. Therefore, the right procedure for recovering a Pokémon GO account greatly depends on the login provider you used. If you still cannot recover your account, you can contact Pokémon GO via their help desk or email them by GetHuman on and wait to hear from them within a day.

How do I recover my Pokemon Go account?

Why Did GetHuman Write "How do I recover my Pokemon Go account?"?

After thousands of Pokemon GO customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my Pokemon Go account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Pokemon GO if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Pokemon GO Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Pokemon GO in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Pokemon Go account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Pokemon GO

Asked 3 years ago
Viewed 74,559 times
Pokemon GO
Pokemon Go account
recover Pokemon Go account
Recover Account
Account access
lost account
Recover Account

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!