Popeye's Chicken has over 3,000 locations in the United States. When you visit a Popeye's, you expect the same quality of food at each location. If you have experienced a problem with your Popeye's order, you can choose to file a complaint. There are several avenues for filing a complaint against Popeye's Chicken. See below for all your options, and simple step-by-step instructions on how to file a complaint for each option.
Your first option should be to contact the restaurant you ordered from and make your complaint. Make sure to mention what was wrong with the order, and what you would like to resolve the issue (either a refund, a new order, or a partial refund with replaced items from the order). If the local restaurant doesn't rectify your complaint to your level of satisfaction, you can explore some of the options below.
You can choose to fill out a Popeye's Restaurant Feedback Form on the Popeye's website. The website states that this is the appropriate next step if the local Popeye's manager was not able to sufficiently handle your complaint.
Under 'Visit Details,' choose the method you used to place your order: Drive-thru, restaurant, mobile app order, delivery, or N/A.
You will be asked to fill out in the form the state and city of the Popeye's you visited. This will auto-populate a drop-down list of Popeye's in the area. Select the correct Popeye's relevant to your claim.
Provide additional details including the date and time of your visit and your contact information. There is a text box for you to describe the details of your complaint. You are able to attach a file. If you have pictures or files that help to verify your complaint, you should attach them.
You'll receive a response via email.
If you would like to speak to a person, you can contact the Popeye's Chicken Customer Support Team via phone.
If you don't receive a satisfactory response from Popeye's, you can choose to file a complaint with the Better Business Burea (BBB). The BBB is a non-profit organization that uses an Accredited Business system to rank businesses. Typically, businesses want to keep a high ranking with the BBB, so they attempt to resolve complaints sent to the BBB.
After a complaint is sent to the BBB, they will evaluate the complaint to ensure it's something they can handle. As your complaint is about your Popeye's order, it should fit within BBB policies.
To file a complaint against Popeye's Chicken, go to https://www.bbb.org/us/ga/lilburn/profile/carry-out-food/popeyes-0443-7003119/complaints
Select 'File A Complaint.'
You will be redirected to a new page describing the limitations and regulations of filing a complaint with the BBB. Select 'Continue' at the bottom of the page.
On the next page, you will be prompted to answer some yes and no questions about your complaint. Answer all of the questions, and select 'Submit.' If you answer 'yes' to any of the questions, the BBB will not be able to file your complaint.
Under 'Complaint Type' choose 'Consumer to Business.'
Fill out your personal information in the form and select 'Next.'
Step three of the form will ask you to choose the state, city, and location of the restaurant for your complaint. Select 'Next.'
Step four will ask you to categorize your complaint. Look through the dropdown menu and choose the option that best reflects your situation. As this was an issue with your order, you'll likely want to choose 'Product Issues' or 'Delivery Issues.' Then, select 'Next.'
On the last step, you'll be asked to provide more details about your complaint. Fill out the form and select 'Submit.'
Popeye's will have 30 days to respond to the BBB and you about the complaint. The BBB will check in with you to ensure the complaint has been resolved.
After thousands of Popeyes customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I make a complaint to Popeye's about my order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Popeyes if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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