How Do I Recover Access to My Poshmark Account?

Poshmark users can lose access to their accounts due to a variety of reasons. With these helpful tips you can regain access to your account easily.

Poshmark is the leading online retailer for clothing, shoes and fashion accessories in the United States. Users only need to set up an account on the site and list the items in their closet they want to put up for sale.

The site has over 25 million items from over 500 brands so you are assured to find something to suit your taste. All you have to do to sell items on the app is take a picture of the item you would like to sell, give it an accurate description, set the price and get ready to make some money.

Lost Password

Poshmark users can lose access to their accounts due to a variety of reasons. The most ubiquitous reason is losing their account passwords.

Good news is that you can reset your Poshmark account password if you forget it. You can do by following these steps:

  1. Launch your web browser and open the Poshmark website
  2. Click the 'Log In' tab on the top right corner of the landing page
  3. On the log in page, click 'Forgot Password?' right below the empty log in fields
  4. To reset your password, enter the username or email you used while registering your Poshmark account and then click 'Reset Password.' Poshmark will then send you an email with instructions to reset your password
  5. Click the link in the password reset link in the email sent by Poshmark
  6. Follow the instructions and reset your password. Try logging in with your new password to confirm the password reset

Changing Email Address

Another common reason why Poshmark users lose access to their account is losing access to their email address. Losing access to the email address you used to sign up for your Poshmark account can be especially troubling if you do not remember your Poshmark account username.

You can also decide to change your email if you think that your account has been hacked and is being used by a fraudulent third party. In such a scenario, you should change your email address and then change your password though the steps outlined above.

You can change your Poshmark email address through the Poshmark app or the website. To change your email address through the app, follow these steps:

  1. Open the Poshmark app
  2. Go to your Account tab
  3. Click 'My Profile'
  4. Tap on your email address and then click the edit button
  5. You will receive a one-time use verification code that you must submit on the verification screen. The code will be sent through your default verification method; either through email or preferably by phone. The verification code only lasts 5 minutes before you have to generate a new one so be quick
  6. The final step is to enter your new email address and click 'Done' to save it.

To change your email address through the website

  1. Launch your web browser and open the Poshmark website
  2. Log in to your account
  3. Click the drop down tab at the top right side of the homepage and click 'Account Settings'
  4. Click the blue 'Change' option located right next to your email address
  5. You will receive a one-time use verification code that you must submit on the verification screen. The code will be sent to your default verification method either through email or preferably by phone. The verification code only lasts 5 minutes before you have to generate a new one
  6. The final step is to enter your new email address and click 'Done' to save it.

If the above account recovery processes yield no results, you should contact Poshmark customer care and ask for assistance. You can find their email address on GetHuman.

How Do I Recover Access to My Poshmark Account?

Why Did GetHuman Write "How Do I Recover Access to My Poshmark Account?"?

After thousands of PoshMark customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover Access to My Poshmark Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PoshMark if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for PoshMark Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like PoshMark in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover Access to My Poshmark Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

PoshMark

Asked 7 months ago
Updated 6 months ago
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