You are protected every time you make a purchase on Poshmark. You will get a full refund if you do not receive the item you ordered or if it does not reach you in good condition. Except for that, all sales are final. Poshmark has a policy known as Posh Protect. It is meant to protect you every time you make a purchase. The goal is to ensure that you have a pleasant experience.
You are not eligible for a refund if you simply changed your mind or no longer need the product. If the item you receive is exactly as you described it, you are not eligible for a refund.
If the item you receive is not as you described, you should report the problem to the customer support team within three days of delivery. You may file for your complaint through the app or on the web. In your complaint, you should upload photos as evidence. If your request for a return is verified, members of the customer support team will help you return the item and get your money back.
To avoid problems with the delivery of your items, you should describe your items in as much detail as possible. Review the description and photos in a listing and ask for additional details. Every good seller will be happy to give you the information you need.
The Refund Policy
Once you buy something on Poshmark, the seller won't receive payment until you confirm that the order you receive matches your description. After delivery, you have three days to inform Poshmark if you are not happy with the item. If your claim is verified, you will receive a label to return your order to the seller. You must ship back your item within five days after your refund has been approved.
What is Covered in the Refunds Policy?
The refunds policy covers lots of issues. If you notice any one of them, you should report the problem in the app or website.
1. If the item is not authentic
2. Damage that the seller did not disclose
3. The item is not as it was described
4. You did not receive the item at all
5. You received the wrong item
If you do not make your complaint within three days, the payment is automatically released to the sellers. It may be difficult to get your money back at that point.
What Is Not Covered?
1. You are not eligible for a refund if you changed your mind
2. If the item does not fit you or is not your style. Poshmark does accept such returns but you can always re-list your item on the app.
Canceling Your Poshmark Order
To cancel your order on Poshmark, you should follow these steps;
1. Navigate to the Account Tab
2. Click on the option 'My Purchases' and then Select the Order
3. Click 'Problems' and then 'Order Inquiry'
4. Click 'Accidental Purchase.'
You cannot cancel your purchase if your order has already been shipped. You have only three hours to cancel your order after placing it. Try to do it as soon as you can. This feature is supposed to help you cancel accidental purchases. If the seller has not shipped your item in seven days, you may request for a refund.
If you need help getting refunds from Poshmark, you should contact the customer support team for help. There are plenty of ways to get help. Email is the best way to contact members of the support team. It is not possible to speak directly with an agent since there is no phone or Live Chat support.