Every sale you make on Poshmark is final. It is, however, important to the company to make sure that all customers are happy. Poshmark seeks to meet the interests of both buyers and sellers. If you receive a product that does not match the description offered, you can open a case and request the item. You cannot return an order to Poshmark just because you changed your mind or it does not fit. If the product you received matches what was described in the listing, you have to accept it.
If you receive an item that does not match what the seller described in the listing, you should report the problem to Poshmark within three days of delivery. You may report the problem on the web or through the app. Once you open a case, Poshmark will ask you to upload photos and a description of the items. If they verify your request, they will help you return the item. You will get a full refund for your item.
Poshmark advises sellers to describe their items in as much detail as possible when posting listings. As a buyer, you should always review the description of a product, the photos, and extra details. If you do not understand anything, you may ask the seller for clarification.
Poshmark gives you three hours to cancel your order once you place it. You do not need to explain it.
Canceling Your Poshmark Order
1. Go to your Account Tab
2. Navigate to 'My Purchases' and then 'Select the Order'
3. Go to Problems/ Order Inquiry
4. Click on 'Accidental Purchase.'
You can cancel your order if it has not shipped yet. This is why you are advised to cancel the order within three hours. Once you get a shipping confirmation email, the order is no longer eligible for cancelation.
Canceling a Sale on Poshmark
If you listed an item on Poshmark but change your mind, you can cancel it. Sellers have more freedom of canceling than buyers. This is not a good idea since it may make your buyers angry. Try explaining to them why you would like to cancel.
Asking the Seller to Return Your Item
You do not need to wait for your item to arrive so you can return it. If it has already been more than three hours, you may ask the seller to cancel it. Most buyers try to give their sellers the best customer service possible. They are likely to accept your request. The sellers can easily create a new listing. If, however, they do not accept your request to cancel, you can always rePosh the item after receiving it.
Getting a Refund from Poshmark
Once you make your return and ask for a refund, Poshmark will immediately start to process the refund. It should credit back to your card within two days. If you made your purchase using Redeemable Balance or Posh Credits, you will receive the refunds immediately. If Poshmark charges your account even after canceling your purchase, you may request for a refund.
If you have any problem returning your Poshmark items or getting a refund, you may seek help from the customer support team. It is difficult to speak with a representative and get help fast because they do not offer support on the phone or Live Chat. Email support is the best way to get help. You may get help in less than 24 hours. Keep your problem detailed but short. Your language should be polite. You can use the messages sent as a reference if you have any problems in the future.
After thousands of PoshMark customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I return an order to Poshmark? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting PoshMark if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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