Postmates is a leading American logistics company that run a network of courier services, focussing on delivering of goods locally. The company is credited for pioneering on-demand delivery movement in the United States by delivering goods from stores and restaurants. People using the services may need refunds for reasons such as:
• Losing or forgetting Postmates Prepaid card
• Accidentally using personal cards
• Merchant rejecting Postmates prepaid card
• Paying by cash
If you have used their services and you want a refund for some reason, below are some of the steps you can take to get your money back.
If a delivery has already been done, you can request a refund by contacting their help center and providing them with the following:
• The date on which the delivery was done
• The name of the merchant
• Picture evidence showing the use of personal card or receipts if you paid in cash
• Information about why you could not use your Postmates prepaid card.
However, it is imperative to understand that you can only request for a refund within 48 hours of delivery.
To get a refund or to solve any other problem with regards to payments, you can also contact liver order support. To do this:
• Hit the clock icon on the top right side of your Postmates app
• Tap the name of the merchant that you bought your goods from
• Scroll to the bottom and hit "contact support"
• Provide details about why you need a refund.
You can also request for a refund by emailing Postmates by GetHuman. To do this, you can write an email detailing your issue. For instance, you can explain why you could not use your Postmates prepaid card. You should also provide details about the merchant and time in which the delivery was done. By doing so, you can expect a response within 32 hours.
Overall, it is apparent that if for some reason you feel that you deserve a refund from Postmates, you don't have to worry; there are some easy-to-follow steps that you can count on to get your money back.
After thousands of Postmates.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund on Postmates? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Postmates.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Postmates.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund on Postmates? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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