What do I do if my Postmates order is wrong?

Occasionally your Postmates order can have an issue. Whether it's a wrong order, or something missing from your order, here's how you get your issue fixed with Postmates.

People typically order Postmates when they're not in the mood, or too busy, to pick up food on their own. Postmates charges a delivery fee for its services, so it's incredibly disappointing when your Postmates order is wrong. Your Postmates could arrive with the incorrect items, with missing items, or damaged items. Keep reading to find out how to handle your Postmates order being incorrect.

I Got the Wrong Postmates Order

iPhone App Instructions

  1. Log into your Postmates app. You will be asked to sign in with your email address or phone number, and password. Alternatively, you can use your Facebook to log in.

  2. Select the clock icon in the top left of the screen to navigate to your 'History' page, which shows your previous orders.

  3. Select the name of the vendor where you received the incorrect order.

  4. Choose 'Contact Support' and submit a ticket. You'll receive a response via email within 24 hours. Unfortunately, Postmates doesn't have a phone number or live chat option for customer issues.

Android App Instructions

  1. Log into your Postmates app. You will be asked to sign in with your email address or phone number, and password. Alternatively, you can use your Facebook to log in.

  2. Go to your 'Settings' and select 'Deliveries.'

  3. Select 'Contact Support,' and then choose the name of the vendor with the order issue.

  4. Finish submitting the ticket for the incorrect order. You'll receive a response via email within 24 hours. Unfortunately, Postmates doesn't have a phone number or live chat option for customer issues.

Website Instructions

  1. Go to www.postmates.com

  2. In the top right corner of the screen, select 'Login.' You will be asked to sign in with your email address or phone number, and password. Alternatively, you can use your Facebook to log in.

  3. Click your avatar on the top right hand of the screen, and select 'Deliveries.'

  4. Choose the order you have an issue with.

  5. Select 'Contact Support' and submit your ticket. You'll receive a response via email within 24 hours. Unfortunately, Postmates doesn't have a phone number or live chat option for customer issues.

Something was Missing from my Order, or my Order Included Damaged Items

iPhone App Instructions

  1. Log into your Postmates app. You will be asked to sign in with your email address or phone number, and password. Alternatively, you can use your Facebook to log in.

  2. Select the clock icon in the top left of the screen to navigate to your 'History' page, which shows your previous orders.

  3. Select the name of the vendor with the order issue. Select the item(s) that's missing or damaged. On the next screen, select the issue that is relevant to your case. You can choose to select 'Something Else' if you wish to provide more details.

  4. Finish submitting the ticket. You'll receive a response via email within 24 hours. Unfortunately, Postmates doesn't have a phone number or live chat option for customer issues.

Android App Instructions

  1. Log into your Postmates app. You will be asked to sign in with your email address or phone number, and password. Alternatively, you can use your Facebook to log in.

  2. Go to your 'Settings' and select 'Deliveries.'

  3. Select 'Contact Support,' and then choose the name of the vendor with the order issue.

  4. Select the item(s) that's missing or damaged. On the next screen, select the issue that is relevant to your case. You can choose to select 'Something Else' if you wish to provide more details.

  5. Finish submitting the ticket. You'll receive a response via email within 24 hours. Unfortunately, Postmates doesn't have a phone number or live chat option for customer issues.

Website Instruction

  1. Go to www.postmates.com

  2. In the top right corner of the screen, select 'Login.' You will be asked to sign in with your email address or phone number, and password. Alternatively, you can use your Facebook to log in.

  3. Click your avatar on the top right hand of the screen, and select 'Deliveries.'

  4. Choose the order you have an issue with.

  5. Select 'Contact Support' and submit your ticket. You'll receive a response via email within 24 hours. Unfortunately, Postmates doesn't have a phone number or live chat option for customer issues.

What do I do if my Postmates order is wrong?

Why Did GetHuman Write "What do I do if my Postmates order is wrong?"?

After thousands of Postmates.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Postmates order is wrong? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Postmates.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Postmates.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Postmates.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Postmates order is wrong? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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