Can I Get a Refund If Postmates Takes Too Long?

You can get a refund from Postmates when you receive your order late. However, the company will first check the delivered product's condition and how late it was delivered. If a Postmates courier delivered the product very late and its condition is bad, you will get a refund. Expect the refund within two days after requesting it.

Can I Get a Refund If Postmates Takes Too Long?

No one wishes to wait for too long before getting the food they ordered. Anyway, the food might get cold or even get spoiled. This is why Postmates tries to deliver the ordered foodstuff on time. The company always gives an estimate of when the delivery will occur.

Sometimes unavoidable circumstances might make a Postmates courier not to make on-time deliveries. For instance, a merchant might give your order to the wrong Postmates courier, or the courier might get stuck in traffic. In some cases, Postmates couriers find that food is not yet ready when they arrive, and they have to wait, making them deliver orders late.

Other times, deliveries are made late due to avoidable circumstances. For instance, Postmates couriers take several orders at the same time and hence end up delivering some of the orders late. You can avoid this by writing in your Postmates account that a courier should not take other orders before delivering yours. Tipping a courier might also help.

Imagine getting a late delivery and noticing that the product is not in its best condition because the courier took too long to deliver. You will definitely want Postmates to give your money back. The question is, will Postmates make a refund for that order?

Will You Get A Refund For An Order That Is Delivered Late

You can get a refund if Postmates delivers the ordered food late if you report within three days after receiving your order. Use the Postmates mobile application when requesting a refund. Follow these steps when requesting a refund.

  1. Open your Postmates mobile application and log in to your Postmates account.
  2. Click on the "how can we help" option. Several options will appear.
  3. Choose the "refund request" option. The application will take you to a page containing your Postmates order history.
  4. Click on the order that was delivered late and explain why you need a refund for that order.

You can also contact Postmates or send the company an email requesting a refund. Indicate when the delivery was done and the vendor who offered the product. An itemized receipt and a picture of the delivered order will provide more information. If Postmates does not get back to you within two days after sending the request, send another email.

What Postmates Checks Before Giving A Refund

You should request a refund within three days after receiving your order. Postmates will check several things before making a refund. If Postmates sees that you are worthy of a refund, you will get your money back within 48 hours after making the request. The things that Postmates checks include;

The Time When The Order Was Delivered

Postmates will compare the time you made the order and when you received it. Postmates is likely to reimburse a portion of the total cost incurred if the delivery was very late. The amount of money that will be reimbursed will depend on how late the order was delivered.

The Condition Of The Delivered Food

Some foodstuffs can get spoiled if they are not delivered on time. If your food is completely spoiled, Postmates will refund the total cost. You will get a portion of the total cost incurred if your food is not completely spoiled.

Why Did GetHuman Write "Can I Get a Refund If Postmates Takes Too Long?"?

After thousands of Postmates customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I Get a Refund If Postmates Takes Too Long? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Postmates if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Postmates Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Postmates in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I Get a Refund If Postmates Takes Too Long? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 8 months ago
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