How Do I Get a Refund for My Postmates Delivery?

Learn all the ways you can contact Postmates for a refund on your recent Postmates order.

Postmates is a company offering delivery services for food, groceries, and alcohol. Individuals can order delivery on the app from participating stores and restaurants, watch as the delivery is made to their destination, and pay for the entire experience on their Postmates account. Currently, Postmates only operates in the United States. As of February 2019, Postmates offers services in over 2,900 cities in America.

If you have ordered something on Postmates and there was an error with your order, you may be eligible for a refund. Typically, customers can get a refund if their order didn't show up, was canceled by the restaurant, was missing items, or came incomplete.

Note that all refunds have to be requested within 48 hours of the original order to be approved. Additionally, you cannot cancel an order that is already being prepared without being charged for it in full.

Keep reading to find the step-by-step instructions on how to get a Postmates delivery refund.

Get a Postmates Delivery Refund on Your iPhone

  1. Open the Postmates app on your phone.
  2. If you're not already signed in, log into your account now.
  3. Go to your order history page and select the order you want to get a refund for.
  4. Choose "Items damaged, missing, or incorrect."
  5. On the next screen, you will be able to select the exact problem you had with your order, whether the item was damaged, missing, or incorrect. You will also be able to select ‘Something Else' and type in your issue. Select Submit.
  6. Postmates will review your submission and email confirmation if you're approved for a refund.

Get a Postmates Delivery Refund on Your Android

  1. Open the Postmates app on your phone.
  2. If you're not already signed in, log into your account now.
  3. Go to "Settings" and then "Deliveries."
  4. On this screen select "Contact Support."
  5. Choose the order which you're requesting a refund for.
  6. Choose "Items damaged, missing, or incorrect."
  7. On the next screen, you will be able to select the exact problem you had with your order, whether the item was damaged, missing, or incorrect. You will also be able to select ‘Something Else' and type in your issue. Select Submit.
  8. Postmates will review your submission and email confirmation if you're approved for a refund.

Get a Postmates Delivery Refund on the Website

If requesting a refund on your mobile app doesn't work, you may want to try online. When you request a refund online, you're connected with a customer service representative, so you can get more assistance.

  1. Go to https://postmates.com/
  2. In the top right corner, select Log In.'
  3. Sign into your account with your phone number and password.
  4. In the top right corner, select your profile icon and then choose ‘Deliveries.'
  5. Select the order you want a refund for.
  6. Choose ‘Customer Support' and you'll be connected with a customer service representative.

Contact Postmates Customer Service

If all the above options don't work for you, you may wish to reach out to Postmates' customer service team for help. Note that Postmates doesn't have a customer support phone number or chat line. Instead, you can reach out to Postmates' customer service team via email. Make sure to include your name, the order details (date, total amount), what went wrong, and how much you would like to be refunded for.

Why Did GetHuman Write "How Do I Get a Refund for My Postmates Delivery?"?

After thousands of Postmates customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund for My Postmates Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Postmates if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Postmates Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Postmates in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund for My Postmates Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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