Postmates is a company offering delivery services for food, groceries, and alcohol. Individuals can order delivery on the app from participating stores and restaurants, watch as the delivery is made to their destination, and pay for the entire experience on their Postmates account. Currently, Postmates only operates in the United States. As of February 2019, Postmates offers services in over 2,900 cities in America.
If you have ordered something on Postmates and there was an error with your order, you may be eligible for a refund. Typically, customers can get a refund if their order didn't show up, was canceled by the restaurant, was missing items, or came incomplete.
Note that all refunds have to be requested within 48 hours of the original order to be approved. Additionally, you cannot cancel an order that is already being prepared without being charged for it in full.
Keep reading to find the step-by-step instructions on how to get a Postmates delivery refund.
If requesting a refund on your mobile app doesn't work, you may want to try online. When you request a refund online, you're connected with a customer service representative, so you can get more assistance.
If all the above options don't work for you, you may wish to reach out to Postmates' customer service team for help. Note that Postmates doesn't have a customer support phone number or chat line. Instead, you can reach out to Postmates' customer service team via email. Make sure to include your name, the order details (date, total amount), what went wrong, and how much you would like to be refunded for.
After thousands of Postmates customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund for My Postmates Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Postmates if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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