What Do I Do If My Postmates Delivery Is Late?

Postmates customers who are faced with a late delivery have several options they can take to resolve the issue. Depending on he type of delivery and their customer status, they may be eligible for a refund that may be bigger or smaller dependent on the situation. However, in general, customers will receive a full refund if its a food delivery and the food is ruined or inedible. If the food isn't completely inedible, you may be eligible for a partial refund. If you are an unlimited member, your delivery fee will be fully refunded. If you have a priority delivery that arrives late, you will be charged for the standard delivery feel and not the priority delivery fee. You might also be able to log into your Postmates account and select the help option to get help with a late delivery. This may also be an options if your delivery shows as delivered but never arrives. The help option can be used if you select the order in question from your order history. If all else fails, customers can reach out to Postmates customer service for assistance.

Postmates customers may wonder what options they have if and when a Postmates delivery is late. There are basic guidelines you can follow in general when you receive a late delivery. However, answers to this question may vary according to the type of delivery and the type of Postmates customer you are. The solutions may also vary according to a few other guidelines.

Call Postmates...

If you are at a complete loss in terms of what to do about a late Postmates delivery, you can reach out to Postmates customer service. You can provide the details of your order and get help resolving your issue. If you want to request a full refund you can detail why you feel you deserve to be compensated in full. A customer service representative can provide options and help to resolve the issue.

General Guidelines for Late Deliveries...

If your Postmates delivery is late, one of several options will happen. Postmates will refund your order if its really late and your food isn't edible or ruined. If you don't receive a full refund you will receive a partial refund. If your food is completely ruined you will receive a full refund. You may have to write to Postmates to request a full refund, however. If Postmates denies your full refund, you can request one again. You should request a refund in writing.

Other Considerations...

If you have a priority delivery that arrives late, you will only be required to pay the standard delivery fee. However, Postmates has an unlimited membership that customers can take advantage of. Unlimited members won't have to pay a deliver fee at all if a delivery is late. This applies if your order is above the cart minimum. However, the terms of how much of a delivery fee you will pay will vary by location.

Additional Options...

You may also be able to go to log into your Postmates account and go to your orders. You can select the help options to get help and to have your questions answered. If your order shows as delivered yet you haven't actually received it, you can log into your Postmates account and go to your order history and select the help option. You can provide details regarding your order and ask for help resolving your issue.

Why Did GetHuman Write "What Do I Do If My Postmates Delivery Is Late?"?

After thousands of Postmates customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Postmates Delivery Is Late? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Postmates if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Postmates Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Postmates in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Postmates Delivery Is Late? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Postmates

Asked 6 months ago
Updated 6 months ago
Viewed 238,930 times
Postmates
What do I do if my Postmates delivery is late?
What are my options if my Postmates delivery is late?
How do I go about resolving a late Postmates delivery?
What steps can I take if my Postmates delivery is late?

What customers are saying about this and similar problems

My order was sent to the wrong restaurant
I have an issue with the last * deposits that where supposed to be made to my personal...
There was a fly in my plain lo mein. It was mixed in with lo mein and was stuck to it...
I been trying to get back on Postmates Fleet and it keeps sending me to Uber Eats and U...
I need to cancel my order that I scheduled for pick up
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!