How Do I Cancel or Change My Priceline Reservation?

Planning a trip can be stressful and it's understood that life happens. A lot. To the point where you can panic if things don't go as planned. That's one reason that Priceline makes booking a bit easier and they provide detailed information about different types of bookings and the process for making changes. Plus their customer service is available 24/7.

Taking a trip is always an exciting and fabulous event. There's even many websites that help with booking airfare, hotels and rental cars, sometimes even all three in a more affordable package. Priceline is one such website. Creating an account is free and you can more easily manage your trip in one spot. But what if you need to cancel? Or change the dates or hotel? It is possible but there are some things you need to know.

Some reservations can be canceled or changed. It depends on the airline and type of ticket you bought. Chances are is you see a cancel or change button within your reservation means that you can cancel or change it. However, deals, like Express deals, where you can only see the full itinerary after you book, are not changeable or refundable. Since there are too many types of bookings and they each have many rules to follow, it's best to select the type of booking on the left, from hotels, flights, cars, cruises and packages, and look for the information on cancellations/changes.

Read the Fine Print

Before you book, it's important to read the full disclosure for the type of flexibility offered, if at all, for your itinerary. You can also find the rules and policy with your booking by checking its status.

To check the status,

  1. Go to and log into your account.
  2. Click on the Find my Trip/View my Trip option and enter the requested information.
  3. You can also use the same drop-down to view, print or email your itinerary.

To Cancel or Change a Booking

  1. Log into your account and select My Trips.
  2. Select the booking or itinerary in question, then click View/Cancel Itinerary.
  3. Review the cancellation policy and click on cancel if you're satisfied with the terms.
  4. You should receive an email confirming your cancellation, along with any other actions to expect, including possible refunds or credits. Keep in mind that with some changes, Priceline cannot override another company's refund policy nor always give a credit.
  5. For any questions not covered in Priceline's help topics, their customer service can be reached here 24/7, and any online forms can be found under the Contact Us option beneath the help topic Other on the left side of the page.
How Do I Cancel or Change My Priceline Reservation?

Why Did GetHuman Write "How Do I Cancel or Change My Priceline Reservation?"?

After thousands of Priceline customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel or Change My Priceline Reservation? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Priceline if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Priceline Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Priceline in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel or Change My Priceline Reservation? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 2 years ago
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Help with Priceline cancellations
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