Priceline helps you find the right accommodation for your needs when you go on vacation. With Priceline, you can easily find the best hotel room in the area you want depending on your budget limits. The reservations are final and non-refundable. With Priceline, you can enjoy discounts on your flights too.
Disputing a Charge
If your travel plans have changed, you may dispute charges from Priceline. The first step when attempting to dispute your charge should be to contact Priceline and the hotel. They may help you cancel your booking and get your money back. The hotel may give you a credit voucher. Follow these steps to dispute your charge.
Call Priceline Customer Service
If the ticket you booked had a disclosed flight time, you should contact the customer support team as soon as you change your mind. If you call on the same day, you can cancel your booking and get a refund. You should contact the customer support team on the phone before 11:30 pm ET. You may not get a refund if your flight was with JetBlue or Air India. If you want to cancel the charge in your hotel room, you should ask for a refund within 24 hours of check-in.
Check Your Request
Your Priceline ticket will have a set of rules that help you understand the fare. You can find it in the Check Your Request Page. Click on the option 'Ticket Changes and Cancelations.' You should be able to find out if you are eligible for a refund. If your fare allows for a refund, contact the customer support team and make your request to cancel the charge.
If you booked your ticket with travel insurance, you may request a refund even if the airline policy does not allow refunds. You may request a refund if you are ill, injured, or you lost your job. Priceline's Stonebridge Casualty Insurance allows you to back out of your flight plans as you wish.
Do not be afraid to ask for help from Priceline's customer support team even if you do not qualify for a refund. You may get help even where it seems impossible. If you have a valid reason for canceling your travel plans, be polite and ask for help. You may get a refund or at least a credit for future bookings.
Your ability to change or cancel your airline tickets depends on the type of ticket you have. You should, therefore, be careful when purchasing your tickets. You cannot get a refund for Express Deals where you haven't disclosed the full itinerary.
The other reservations are flexible. Even though different airline fares have different policies, you can change or cancel most of them and get your money back. You can review the rules associated with your flight before buying your ticket. Find them within the itinerary on Priceline's website.
If your cancellation is allowed, you will find a link to cancel online.
If you need help disputing a charge from Priceline, contact the customer support team for help. If you wish to speak with an agent, you may contact them by phone. This is the best option if you would like to help fast. Be polite to the representative and give them a valid reason why you want to cancel your reservation.
Priceline has a vibrant help desk. It may help you get answers to various questions including refunds and disputing your charge. Follow conversations started by other users or start your own. You may also contact Priceline by Live Chat or Email. You should receive help in less than 48 hours.
After thousands of Priceline customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How to dispute a charge from Priceline? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Priceline if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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