What Do I Do If I Did Not Get a Confirmation Email from Priceline?

This article describes what to do if you made a purchase via Priceline but did not get a confirmation email from Priceline. Detailed instructions are given for finding the confirmation in your Priceline account and with their Find My Trip tool, as well as for what to do if these options do not work.

If you have bought tickets from Priceline, the online travel agency, then you should have gotten some kind of confirmation email for your purchase. If you did not get one, there are a couple of different things you can do to get the confirmation. Just follow the instructions below.

  1. Check your spam box. It's possible that your spam filters accidentally flagged the confirmation email as spam, especially if you haven't purchased anything from Priceline before.
  2. If the confirmation email is not in your spam box then go to Priceline's home page.
  3. Click on the Sign In link in the upper right hand corner of the page.
  4. Log in to your Priceline account.
  5. The information for your trip should appear on the page, under the My Trips header.
  6. If you cannot find the confirmation information there then click on the Find My Trip link in the upper right hand corner.
  7. Click on Find My Trip from the drop down menu.
  8. Enter your email address in the text field on the left. This must be the email address you used in making your Priceline purchase.
  9. Enter your phone number in the text field on the right. This must be the phone number you used in making your Priceline purchase.
  10. Select either the E-Mail or SMS option to choose how you want the information delivered.
  11. Click on the Submit button. Priceline will send you a link to your trip information by the method you chose.

If this method doesn't work, then you can try to get confirmation of your booking by contacting the company that you actually made the booking with. For example, if you purchased a ticket for a flight on Delta on Priceline, you could go to Delta's site and try to find your booking through them.

Alternately, you can call Priceline's customer service number, use their online help desk, use their Live Chat feature, or use their Email Support. You can find contact information for all of them here.

What Do I Do If I Did Not Get a Confirmation Email from Priceline?

Why Did GetHuman Write "What Do I Do If I Did Not Get a Confirmation Email from Priceline?"?

After thousands of Priceline customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Did Not Get a Confirmation Email from Priceline? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Priceline if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Priceline Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Priceline in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Did Not Get a Confirmation Email from Priceline? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 2 years ago
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