What do I do if I have a problem with my Priceline reservation?

If it's a problem while you are traveling, or even a charge after the fact that looks wrong, here's what you need to know if you have a problem with your Priceline Reservation.

Do you have a problem with your Priceline reservation? You can always cancel it. Priceline is an online vendor that helps you get affordable rental cars, hotel rooms, and airline tickets. If you make a reservation on Priceline, you may have to forfeit privileges such as the right to see details of your travel arrangements.

Cancellation Policies

Priceline has a 'Name Your Own Price' policy on fares. It also allows you to enjoy many offers on tickets through traditional formats. You may be able to access all the information about your reservation including the layover times and name of your airline. Some airlines may allow you to cancel or change your flight if you have a problem with your reservation.

Priceline has a no blanket cancellation policy for confirmed reservations. Your ability to cancel a reservation depends on the policies of your hotel or rental company.

Priceline may allow you to exchange or cancel your airline ticket if you bought it on the same day before 11:30 pm. It may also allow you to cancel your ticket with no penalty if your airline changes the itinerary of a flight.

Canceling Your Flight on Priceline

If you wish to cancel your flight on Priceline, you must reach out to your airline. Every airline has different policies for cancellations and Priceline lists all their contact details. If you want to cancel a reservation for a flight that you booked on the same day, you may contact Priceline directly.

Travel Insurance and Canceling Your Reservation

If you have travel insurance, canceling your reservation can be very easy. You may purchase your travel insurance from Priceline's website at the time of reservation. Even though purchases on Priceline depend on the policies of an airline for cancellation, you can cancel your tickets if you bought them on Priceline along with the travel insurance.

Getting a Refund From Priceline


Making a purchase on Priceline may be easy but getting a refund can be difficult. Fortunately, it is possible to get a refund regardless of what you have booked. Every customer can access certain refund options. Follow these steps to request for a refund.

1. Contact the Priceline customer service desk for help. If the flight time of your ticket is disclosed, call on the same day and ask to make a cancellation. If your cancellation is successful, you may get a refund. You cannot get a refund for fights with JetBlue and Air India. You may get a refund for your hotel room within 24 hours after your check-in.

2. Click on the 'Check Your Request' page on your site. Priceline sets different rules for every ticket. You can see the rules associated with your ticket on the Check Your Request page.

3. Tap on the option 'Ticket Changes and Cancellations' to find out if you are eligible for a refund.

4. Contact the customer service team to complete your request


You may request a refund for various reasons. Some acceptable ones include if you lose our job before the flight and if you fall sick. In such cases, it is possible to get a refund even if the airline has a no-refunds policy.

If you have any problems with your Priceline reservations, the best way to get help is to call customer service. If you would like to make a cancellation and get a refund, they may help you regardless of the refund policy of your fare. If you contact them by phone, you will be contacted to a representative who will help you. If you have a valid reason for canceling your travel plans, it is easy to get help.

What do I do if I have a problem with my Priceline reservation?

Why Did GetHuman Write "What do I do if I have a problem with my Priceline reservation?"?

After thousands of Priceline customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if I have a problem with my Priceline reservation? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Priceline if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Priceline Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Priceline in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if I have a problem with my Priceline reservation? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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