Printer Pix offers custom made merchandise using your pictures. If you have received an item from Printer Pix and it arrived in a damaged condition, you may be able to return the item and get a refund, a replacement item, or at least credit toward another order.
Printer Pix's Refund Policy
To receive a refund for personalized merchandise which is damaged, or different from what was ordered, you need to contact Printer Pix's online Customer Support and provide them with evidence of the damage. You may be required to return the product as well.
Printerpix will not take responsibility for if your photos were poorly printed or the wrong size product was delivered.
Even if Printer Pix will not issue a refund, they may still replace the item for you.
Applying for a Refund or Replacement
If you need help with requesting a refund or replacement, you should contact Printer Pix's customer support. A phone line and an online help forum are available.
After thousands of Printerpix.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Printerpix Item Was Damaged When It Arrived? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Printerpix.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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