How Do I Cancel My Proactiv Subscription?

Proactiv is a skincare brand that specializes in the treatment of acne. When becoming a member of Proactiv, you will receive deliveries of their products every 12-weeks. If you no longer wish to receive these automated subscription deliveries, you can cancel your Proactiv membership. To cancel your membership, you have three options to choose from. Using the Proactiv contact page, using the online chat feature exclusive to Proactiv members, or their customer care phone number.

Proactiv is a skincare brand that specializes in the treatment of acne. Proactiv offers the option to sign up for their membership, which includes shipments of products routinely. Proactiv's subscription service delivers its skincare products to your doorstep every 12-weeks. You may also adjust the frequency of the deliveries to increase or decrease how often you receive your Proactiv products. If you no longer want to use the subscription service, you can easily and quickly cancel the membership. In this guide, you will learn how to cancel your Proactiv subscription.

Canceling your Proactiv Subscription

To cancel your subscription and no longer receive shipments from Proactiv, you have three options to choose from, using the contact us page, logging into your account and chat with Proactiv online or speaking with their customer care representatives on the phone.

To Cancel your Proactiv Subscription by Message

  1. Visit the Proactiv Contact Us page
  2. Fill in the information boxes to help the customer service representative find your account information
  3. When reaching the box labeled 'Comment/Questions Concerns,' click the 'Account Question' category.
  4. Enter in the message box below that you would like to cancel your subscription deliveries with Proactiv

After sending the message to Proactiv's customer care, you will receive a response in the email address you submitted in the information box.

To Cancel your Proactiv Subscription by Online Chat

Another option to cancel your Proactiv subscription quicker is to use the online chat feature that is only exclusive to Proactiv members. To access this feature, you must log in to your Proactiv account.

  1. Visit the Proactiv website
  2. Log into your Proactiv membership account
  3. In the top bar of the Proactiv website, you will see an option labeled 'Chat' next to your account
  4. Click on this button to open the live chat feature and to connect to a customer care representative
  5. Once you have connected, type that you would like to cancel your subscription with Proactiv

Following these steps will give you quick access to a Proactiv customer care representative to cancel your subscription deliveries. If the Proactiv customer support representatives are all currently busy, you will be put on a waitlist until they have attended all customers before you. Quickly cancel your subscription before the next scheduled delivery is set to occur.

To Cancel your Proactiv Subscription by Phone

Proactiv Customer Care Phone Number

The final method to cancel your Proactiv subscription is by calling Proactiv's customer care phone number. With the average wait time of 20 minutes, you will be connected with a Proactiv customer service team member to confirm the cancellation of your subscription.

How Do I Cancel My Proactiv Subscription?

Why Did GetHuman Write "How Do I Cancel My Proactiv Subscription?"?

After thousands of Proactiv customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Proactiv Subscription? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Proactiv if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Proactiv Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Proactiv in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Proactiv Subscription? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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