Black Friday happens after Thanksgiving and is a great time to buy an expensive item. Because Black Friday occurs just a few weeks before Christmas, you can shop for Christmas gifts for your loved ones from Puma. Buying Christmas gifts early enough gives you enough time to send gifts to people so that they can receive them during Christmas.
Puma participates in Black Friday to give discounts to their customers. In case you buy a defective item from Puma during Black Friday, you can return the item to them. For your item to qualify for a return to Puma, you must pack it in its original packaging together with all the items that came with the box.
Puma advises you to accompany the item that you are returning with the order receipt and all other documents that it came with. There are some items that Puma does not allow for returns including items that have defects or damages that are not from the manufacturer's fault. It is also impossible to return custom made items, undergarments, and water bottles. When returning clothes, they should have their original tags.
How To Return an Item To Puma From Their Black Friday Sale
Below are instructions that will guide you on how to return an item to Puma. You can follow these guidelines or request the Puma customer support team to assist you with making the return. This is how you go about returning a Puma Black Friday item;
How To Return an Item To Puma when You Have an Account
1. You will require your Puma account username and password.
2. Open the official Puma website.
3. Select "my account"
4. Login to your Puma account.
5. Open "order history "and click on "view"
6. Select the order that you are returning.
7. Tap on "initiate return"
8. If your item does not qualify for a return, you will not get the "initiate return" choice.
9. Choose the specific item that you want to return and confirm that you want to return it.
10. You will receive fields that require you to fill the details of the return and to give feedback.
11. Confirm that you have filled all the necessary information.
12. Tap on "place return"
13. Click on "click here to print your FedEx return label"
14. If you wish to print the label at a later time, Puma will send you an email with a link on how to print it.
15. Complete the return instructions from Puma.
How To Return a Black Friday Puma Item Without a Puma Account
1. Open the official Puma website.
2. You will see a link that guides you to the returns portal. Click on it.
3. Select the "initiate return" icon which appears at the right top corner.
4. Enter the order number, your email address, and the billing zip code.
5. Click on the order history and choose the specific item that you are returning.
6. Confirm your return request.
7. Enter the details of the return and send feedback to Puma.
8. Tap on "place return"
9. You will see a "click here to print your FedEx return label" link, tap on it.
10. You can also choose to get an email with this link at a later date.
11. Follow the instructions on how to complete the return.
After thousands of Puma customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Puma from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Puma if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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