Do you want to cancel your account with Q Link Wireless? The service tries hard to keep you satisfied with their services. If, however, you choose to cancel your application, they will be glad to help. It is possible to cancel your application even before you receive your phone. You can do it by contacting the customer support team. You may be required to provide the personal information you used on your application.
What Happens If You Cancel the Service?
If you cancel your account, it will be impossible to make free phone calls, send free text messages or use free data. Your account may be canceled if you are no longer eligible for Lifeline service. If that happens, you have the choice of reapplying for service when you are eligible for Lifeline.
You have the right to reactivate your Q link phone whenever you please. When you reactivate your account, you can continue to use your free monthly minutes, picture messaging, data, and text.
Lost or Stolen Q LINK Wireless Device
If your Q LINK Wireless phone is lost or stolen, you can report it and have it canceled. If you report your phone lost or stolen, it is permanently deactivated. You can then purchase a replacement device. It will have all your remaining allotted minutes for the month. If you had purchased minutes on your lost device, they will not be replaced. If you lose your replacement phone you can buy an additional phone.
If your phone is lost or stolen while being transported to you, your lost minutes and phone will be replaced as a courtesy.
If you do not activate a new Mobile Device or let Q LINK know that you found your device in 45 days or less, your account may be canceled.
If you need to contact the customer support team to ask for help with your Q Link Wireless, you have many options. If you want to speak directly with a representative, you may contact them over the phone. When you are connected with a representative, speak politely and try to provide them with as much detail as possible. The representatives are polite and it easy for you to get the help you need. When you call Q Link Wireless, you should be connected with a representative in 20 minutes or less. You may call them from Monday to Friday between 9 am and 5 pm EST. If you want to get help fast, call at 9:01 am.
The help center is another great way to seek help. Fill in the form and ask to cancel your account. On the help center, you can find plenty of tips and reminders that may help you. The help desk also includes the experiences of previous users. It is a great option if you are not in a hurry. The average wait time is 56 hours.
The help desk should be your first option when you are looking for help. Dig through the topics on the help desk and get help. If you seek help on the help desk, you may be directed to email to continue your conversations. If they send you an email, respond fast to get help. If you do not get a response, be patient or send your email again.
Unfortunately, you cannot get support from Q LINK Wireless through their social media sites or Live Chat. If you need help connecting with them, you may seek help from GetHuman. It will help you get the help you need. You simply need to fill a form indicating your problem and you will be connected with members of the support team.