If you forgot your password on QuickBooks, you can recover it in a few simple steps. You can also recover your account if you forgot your user ID.
How to Recover Your User ID or Reset Your Password
1. Open the Intuit website
2. Click on the option 'I forgot my user ID or password'
3. Enter your email address, phone number, or user ID
4. Click 'Continue'
5. Follow the instructions that appear on the screen
6. If you verified your account using your user ID or email address, you will receive a password reset link in your email address
If You Didn't Receive the Email
1. Check your junk or spam folder
2. Ensure that you are not blocking QuickBooks emails
3. Add the Intuit email address to your contact list
4. Check to ensure that you are using the right email address
It is impossible to complete the process if you do not have access to the email address associated with your account. If you cannot access it, contact the support team and ask them to help change your email.
Requesting an Email Change
You need access to your email to reset your account password. If you cannot access it, you may submit an email change request. You will be required to prove your identity. Intuit puts in this measure to ensure that other people do not access your company data without your permission.
Fill out the Email Change form with all the required information and attach a clear copy of your photo ID.
If your identity can be verified, the process will be completed in three to four business hours. You will receive an email notification with the status of your request.
If you are Locked Out of Your Account
You will be locked out of your account if you exceed the maximum number of sign in attempts. Contact the customer support team and ask them to help you recover it.
A Different Way to Recover Your Account
If you are still unable to recover your account, you can try to recover it using your email as the user ID. It is one of the simplest and most effective ways to recover access to your account.
Try signing in to your account with your email a few times and you are likely to get in.
Updating Your Login Information
Changing your login information regularly may help keep your account safe. Follow these steps to update your login information.
1. Sign in to the Intuit website
2. Find the option 'Manage Your QuickBooks' and select the service or product you wish to manage
3. Click on the option 'Company name' and then 'Edit Login'
4. Click 'Edit' next to whatever you wish to update
5. Edit your information and select 'Save'
6. Confirm your password
7. Click 'Continue'
8. Select 'Exit' when the process is complete
You need to enter your password if you need to change your security question, user ID, or email address.
If you have any trouble using your QuickBooks account, you may seek help from the support team. The best way to contact QuickBooks is on the phone. You will be connected with a support representative that may help you address your concerns.
Another way to seek support is through live chat. It also gives you the opportunity to speak directly with a representative.
Before contacting the customer support team, you may seek support on the help desk. It has targeted tips and topics that suggestions that may help you address your concerns. You get the opportunity to learn from the experiences of other customers.
After thousands of QuickBooks customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover Access to My Quickbooks Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting QuickBooks if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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