How Do I Report Missing Robux to Roblox?

By following these steps, you should be able to report your missing Robux to Roblox.

Roblox gives you a unique and amazing experience. It gives you the chance to explore your sense of imagination and get into unknown universes. Roblox has plenty of features including building and playing games. Most of the features are free but you can get extra perks if you purchase a membership.

Viewing Your Purchased Robux

  1. Ensure that you are logged in to the account from which you bought the Robux
  2. Go to the summary tab on your transactions page
  3. You should be able to see all the Robux you purchased in the Currency Purchase line. It is possible to view different time frames by changing the time frames.

If the Robux you purchased has already been spent, it is possible to see what it was used to buy by clicking on the 'My Transactions' tab. If there are many transactions, click on the More Records button.

What if the Order Wasn't Received?

  1. Ensure that you are logged into the right account. You can't see your purchases if you are in the wrong Roblox account
  2. Ensure that your payment system is not experiencing any issues
  3. If you are sure that you purchased Robux but your account does not have it, follow the following steps depending on the payment method you used.

Apple (iTunes)

  1. Reboot your iDevice and force close your app
  2. Re-install your app
  3. Check the date and time on your device to ensure it is correct
  4. Ensure that your account was not moderated

Google (Android)

  1. Click on the product but do not complete the purchase
  2. Click on the product again to show the purchase confirmation screen
  3. Click outside the purchase confirmation box
  4. Close the app and restart it

If you still haven't received your Robux, you can report it to Roblux. You need to provide them will all the information you need including your username, device, date of purchase, and the product purchased. Members of the team will review your report and try to establish the cause of your missing Robux and resolve the problem.

Reporting Your Missing Robux

  1. Before you start, ensure that you have your Email address and password for your account. Roblox has a strict no refunds policy so you should not expect a refund.
  2. If they failed to deliver your purchase, you can contact them to let them know about it. You may also contact your credit card company to find out if there has been a problem.

When You Delete an Item

There is no way of getting your Robux back if you delete an item. You can delete an item but that will not return your currency. To avoid losing your Robox like this, consider testing it out first. Do not make a purchase before you are completely sure about it. There are plenty of Roblox games that allow you to test items before making your purchase. You can do that by following these steps;

  1. Enter the word catalog into the search bar
  2. Search in Games
  3. Select a game from the list

Every game is different so you need to follow the specific instructions that have been provided.

If you make an accidental purchase, you can always cancel it. You will get a pop-up window asking you to confirm your selection. If you read through the steps carefully, you can always avoid accidents.

If you buy something on Roblox and find that it is the wrong item, you can always contact customer service for help. You should always provide them with all the details of your purchase and a description of your issues.

With these steps, you should be able to report missing Robux to Roblox.

Why Did GetHuman Write "How Do I Report Missing Robux to Roblox?"?

After thousands of ROBLOX customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Missing Robux to Roblox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ROBLOX if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for ROBLOX Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like ROBLOX in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report Missing Robux to Roblox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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