ROBLOX: How do I get a refund?

A simple 3 step guide for solving this common ROBLOX problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
1
Roblox specifies in their terms and conditions that no refunds are given. You can see more here https://www.roblox.com/info/terms-of-service
2
You can try contacting them at info@roblox.com and try to let them know that they failed to deliver on your purchase
3
You can also login to your credit card associated with your purchase and have your credit card company challenge the charge as "Product not delivered". Let me know if that helps!
We've helped 4,544 people get refunds from ROBLOX in the last 90 days. Let us help you!
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Author:Adam2 years ago

About this Step by Step Guide

After thousands of ROBLOX customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: ROBLOX: How do I get a refund?; The new update is not downloading on my computer; i have a new e.mail. and i forgot my pass word on my account how can i chnge my e.mail; I spent a lot of money and got scammed for investing I had clockworks headphones and sparkle time; i dealeated the app and tried to login again. i dont rember my b*passcode and didnt enter an email; i forgot my password i reset it with my email its been * days i still dident get the password... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 29 minutes to get through these steps according to other users, including time spent working through each step and contacting ROBLOX. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for ROBLOX Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like ROBLOX that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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