If you're sick of playing Roblox, or you've made some purchases you regret now, or your kids have made purchases on your card without asking, you may be looking for a refund from Roblox. After doing some research online, you may be are left wondering if Roblox even gives refunds? Keep reading to find out if it's possible to get a refund on Roblox.
You will need to contact Customer Support about the charges here: https://www.roblox.com/support.
You will be asked to fill out your contact information.
For 'What device are you have problems on?' select the device that you play Roblox on.
Under 'Type of help category' select 'Billing & Payments.'
A new category will appear asking for more details, select 'Purchase - Unauthorized charge.'
In the description of the issue make sure to include as many details as possible. The Roblox website asks that you include a list of the charges by amount and date, the billing name on the account, the last four digits of the card used or the PayPal account email address, and Roblox username (if known). The more details you are able to give Roblox, the faster the issue will be resolved.
The Roblox billing department will investigate your claim and issue you a refund. Roblox asks that you contact them first before disputing any charges with your credit card lender or bank. Roblox states "Once a charge is disputed, Roblox may be unable to provide a direct or immediate refund due to the dispute process, which is why we request that you contact us before disputing a charge."
However, note that if your card has been compromised, you are legally obligated to tell your credit card company or bank immediately. If you postpone alerting your bank or credit card company, and additional charges appear from other companies as well. Your bank or credit card company may not cover the charges if it's determined you knew about the security breach and didn't alert them right away. Additionally, if your card has been compromised, you will likely need to replace that card anyways. So, getting a refund from Roblox or having the credit card company cancel the charges, result in the same end goal.
After thousands of ROBLOX customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is It Possible to Get a Refund on Roblox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ROBLOX if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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