Is It Possible to Get a Refund on Roblox?

All purchases on Roblox are final. However, there are two instances where Roblox will issue a refund:. these helpful tips can assist you with getting a refund.

If you're sick of playing Roblox, or you've made some purchases you regret now, or your kids have made purchases on your card without asking, you may be looking for a refund from Roblox. After doing some research online, you may be are left wondering if Roblox even gives refunds? Keep reading to find out if it's possible to get a refund on Roblox.

The short answer is no. Roblox has a strict non-refundable policy that is clearly stated in their Terms of Use. All purchases on Roblox are final. However, there are two instances where Roblox will issue a refund: if a card has been stolen or there are unauthorized charges on the card.

If you notice unauthorized charges on your account or your card has been stolen, you will need to contact Roblox. Your account may be terminated as unauthorized charges are against Roblox's terms of use.

  1. You will need to contact Customer Support about the charges here:

  2. You will be asked to fill out your contact information.

  3. For 'What device are you have problems on?' select the device that you play Roblox on.

  4. Under 'Type of help category' select 'Billing & Payments.'

  5. A new category will appear asking for more details, select 'Purchase - Unauthorized charge.'

  6. In the description of the issue make sure to include as many details as possible. The Roblox website asks that you include a list of the charges by amount and date, the billing name on the account, the last four digits of the card used or the PayPal account email address, and Roblox username (if known). The more details you are able to give Roblox, the faster the issue will be resolved.

  7. Select 'Submit.'

  8. The Roblox billing department will investigate your claim and issue you a refund. Roblox asks that you contact them first before disputing any charges with your credit card lender or bank. Roblox states "Once a charge is disputed, Roblox may be unable to provide a direct or immediate refund due to the dispute process, which is why we request that you contact us before disputing a charge."

However, note that if your card has been compromised, you are legally obligated to tell your credit card company or bank immediately. If you postpone alerting your bank or credit card company, and additional charges appear from other companies as well. Your bank or credit card company may not cover the charges if it's determined you knew about the security breach and didn't alert them right away. Additionally, if your card has been compromised, you will likely need to replace that card anyways. So, getting a refund from Roblox or having the credit card company cancel the charges, result in the same end goal.

Is It Possible to Get a Refund on Roblox?

Why Did GetHuman Write "Is It Possible to Get a Refund on Roblox?"?

After thousands of ROBLOX customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is It Possible to Get a Refund on Roblox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ROBLOX if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for ROBLOX Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like ROBLOX in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is It Possible to Get a Refund on Roblox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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Refund a Charge
Roblox account
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Refund a Charge

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