Roblox connection issues

A simple guide for solving this common ROBLOX problem quickly and effectively by GetHuman

1
Hi there, Get Human has created the following guide to help you:
1.) Make Sure You're Using a Supported Browser
Make sure you are using the most updated version of your browser to Play ROBLOX. For ROBLOX Studio, you will also need to have the most updated version of Internet Explorer. If you are having issues playing with your current browser, please try playing on a different browser, such as Firefox or Chrome.

2.) Reset Your Internet Options (Windows Only)
Many times, a simple reset of your Internet Options is all you need. Please keep in mind that these steps will need to use Internet Explorer, but will fix many problems even for players that use other browsers such as Chrome or Firefox. Please try the following :
Open Internet Explorer (this browser specifically)
Open the gear icon > Internet options
Open the Advanced tab
Click the reset button
Close Internet Explorer
Try playing again

3.) Check Your Browser's Security Settings
You will need to ensure that the security settings on your browser allow for ROBLOX. If these settings are set too high, it can cause a variety of problems ranging from what is listed at the top of this article to website issues such as buttons/links not responding.
4.) Check Wireless Connection
You can rule out the wireless connection by switching to a wired connection if possible. If it's not the connection, or if you can't try a wired connection, then check your firewall's settings.
5.) Remove/Disable any Ad-blocker Browser Add-Ons
Browser Add-Ons/Extensions can cause a number of issues, and in particular, Ad-blockers can stop a game from fully loading.
6.) Make Sure the Appropriate Ports are Open
The ports that ROBLOX uses is dependent on the Operating System used. The port range is currently UDP 49152 - 65535, so keeping all these ports open should allow ROBLOX to connect to your router properly.
7.) Configure Your Firewall and/or Router
A lot of antivirus or internet security software tries to control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access.
8.) Reinstall ROBLOX
As an extra measure, please reinstall ROBLOX.
We've helped 5,720 people with ROBLOX tech support issues in the last 90 days. Let us help you!
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Author:GetHuman-emily33 years ago

About this Step by Step Guide

After thousands of ROBLOX customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Roblox connection issues; There are charges on my card that I didn't authorize and I want my money return back.; My Robux Are getting Stolen Every time I log out i went from ** to ** to ** i haven't even used them yet; i forgot my email and it encrypit my rest password; I cant get in to my account because *-Step Verification poped out and i forgot what email i was using.; i bought * **k robux packs but none of it is in my account and it has been *mins.... So we put together this guide to try to help. It has 1 step(s) to it. It takes an average of 28 minutes to get through these steps according to other users, including time spent working through each step and contacting ROBLOX. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for ROBLOX Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like ROBLOX that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Roblox connection issues guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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