Having your Roblox account hacked can be very scary, but don't worry as there is still hope. First, it is crucial to know how your account got hacked in the first place to prevent it from happening again. Was your Roblox account snatched away by a scam link? Did you give it to a complete stranger who made a promise to give you something in return? The safety of your account lies in your hands.
How to Recover Your Account
Once you have established that your account has been hacked, the next step is to recover it. The following steps show how you can get your account back:
1. Off-site Downloads or Browser Extensions: If you accidentally downloaded content from an unsafe site, this could expose your Roblox account to hackers. You will need to delete this first prior to conducting password resets. Run a complete virus scan on your personal computer to get rid of harmful programs. Afterwards restart the machine and scan it one more time for security purposes. Any downloaded extensions should be eliminated.
2. Reset the Password to Your Roblox Account: Change the password to something's that secure and hard to guess. To reset your password follow these steps:
3. Enable two-step Verification: Make sure that you enable the 2-step verification to secure your account better. Just go to Settings then to Security to find this feature.
Contact the Company
If password resetting fails to work and you require help going back to your account, contact Roblox's customer service. The company needs to ensure that they are talking to the actual owner of the account.
Did You Lose Items or Currency on Your Compromised Roblox Account?
Hijacked accounts qualify for a one-time restoration of lost items and/or currency or their approximate value. It is important to note that Roblox currently doesn't have a feature that lets them reverse a player's account to its previous condition, but they still try to restore what they can to the best of their ability. To initiate the process, contact their Customer Service representatives.
How to Keep Your Roblox Account Safe
Follow these steps to avoid being hacked again in the future:
After thousands of ROBLOX customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Roblox Account Was Hacked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ROBLOX if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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