Some customers may run into issues with a lost, missing, or damaged a Redbox case and wonder what to do. Fortunately, there are options if you don't have access to the original case for your Redbox rental. There are a few simple steps you can take if you find yourself in this position. Replacing a Redbox case isn't have to be time consuming or costly.
Call Customer Service
The first step is to call customer service if you don't believe that you can recover the case before the DVD or game is due. A customer service representative will walk you through your options. Letting them know as soon as possible may also stop or eliminate any possible late fees. Plus, calling customer service will allow a representative to make a note of the problem with your account. All DVDs and games have a Redbox bar code but a case is still required in order to return them to a Redbox. Fortunately, if you are unable to replace the case, calling customer service may provide some alternative solutions.
Purchase a Replacement Case at the Redbox
Customers who lose or misplace their Redbox case also have the option of purchasing a replacement case directly through the Redbox. Customers can pay the price of one-night rental for a replacement case. Once they receive the replacement case from the kiosk, they can place the DVD or game in the case and return their Redbox rental as usual.
What If You Can't Replace a Redbox Case?
If for some reason you are unable to replace a Redbox case, you should call customer service right away. This may decrease your late fees or other penalties if you do this early enough. Redbox may have alternative ways that you can return a DVD or game if using the kiosk to replace the case is out of the question. Redbox may be able to send you a free return label or make some other type of adjustment based on your issue. Most importantly, the sooner you let them know thew better. They can offer alternative ways to resolve the problem.
After thousands of Redbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Lost the Case on My Redbox Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Redbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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