What Do I Do If I Lost the Movie Case for the Redbox Dvd?

Redbox is a movie and video game rental service that uses kiosk machines in locations such as supermarkets, convenience stores, and pharmacies. If you have lost the case for your rental, you can buy a replacement case at any Redbox kiosk. The price of a replacement case is the same as a 1-day rental in your area. If you are unable to buy a replacement case from a kiosk, contact Redbox's customer support to help resolve the issue.

Redbox is a movie and video game rental service that primarily uses kiosk machines found in locations such as supermarkets, convenience stores, and pharmacies. Redbox has a movie streaming platform that can be found on Redbox's website. When renting a movie with Redbox, you will receive the film in a case that gets tracked through the machine. If you have lost the movie case from your rental with Redbox, you will not be able to return it into the device without the case included. In this guide, you will learn what to do if you have lost the movie case from your Redbox rental.

Buying a Replacement Case from RedBox

If you have lost the movie case from your RedBox rental, you can quickly receive a replacement case from any of the Redbox kiosks.

  1. Visit a Redbox kiosk in any location.
  2. Scroll through the DVD rental list until you reach the end of the list
  3. Tap the option that says 'Replacement Case' once you have scrolled down to the bottom of the list
  4. You will be subject to pay a fee that is the cost of a DVD 1-day rental with Redbox
  5. Once you have received your replacement case with RedBox, place your disc in the case and return it to the Redbox kiosk.

If you have followed these steps, you can quickly receive a replacement case and return your movie disc without receiving a late fee. In some cases, the Redbox machine may have run out of replacement cases. If another Redbox kiosk is nearby, you can find a replacement case in most situations. In a rare scenario, you could not find a replacement case. You can contact Redbox's customer service.

Contacting Redbox Customer Support

Redbox Customer Support Phone Number

The quickest way to solve the problem with your rental's movie case is by contacting Redbox on the phone. You can quickly explain the issue you are experiencing and what steps you must take to return the movie. Before making the call gather information such as the payment method you used when renting the movie, this can allow the Redbox customer support representative to find your rental and help you avoid late fees.

Redbox Live Chat

Another option to contact Redbox about a problem with returning the movie is using their live chat feature on the Redbox website. You will quickly be transferred to the right representative to help solve your replaceable case problem.

What Do I Do If I Lost the Movie Case for the Redbox Dvd?

Why Did GetHuman Write "What Do I Do If I Lost the Movie Case for the Redbox Dvd?"?

After thousands of Redbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Lost the Movie Case for the Redbox Dvd? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Redbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Redbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Redbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Lost the Movie Case for the Redbox Dvd? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated a year ago
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