What Do I Do If My Redbox Promo Code Does Not Work?

Customers enjoy the convenience and value of renting movies from Redbox. When your promo code doesn't work, you want to resolve the issue so you can save money and enjoy viewing the latest releases. You can check the terms and conditions of the code, try to re-enter it, or contact Redbox customer service for support when your promo code doesn't work.

Redbox customers often can get promo codes to use when renting a DVD or streaming, but sometimes the codes may not work as planned. What do you do if your Redbox promo code doesn't work? You can contact Redbox customer support here, and you can learn more below about what to do when your promo code isn't working.

Different Types of Redbox Promo Codes

Some promotional deals you could get from Redbox include the following:

  • One free day on your DVD rental
  • One free day, rent one get one free DVD rental
  • $1 off one or two one-day rentals
  • Fifty cents off a one-day rental
  • Gift card or bundle discount

When the Promo Code Doesn't Work

Some common reasons Redbox promo codes don't work include:

  1. You've failed to meet the requirements for using your promo code. Examples of this are:
    • You must rent multiple movies to get the discount offered in that particular promotional code.
    • The movie(s) you are trying to rent are excluded from the promotion.
    • You are trying to combine promotions that cannot be combined.
  2. The code has expired.
  3. You've already redeemed the promo code.
  4. The promo code has been entered incorrectly.

Steps to Take When the Promo Code Doesn't Work

If you do meet the promotional requirements and feel the rejection of your code is in error, there are some things you can do:

  1. Re-enter your code. You may have entered the code incorrectly the first time, and entering it again could resolve the issue.
  2. Check the terms and conditions of the promotional code and make sure the rentals you are getting match the requirements. If they do not, you can save the promotional code for another day. You can also add or remove an item that may be blocking use of the code.
  3. Check the code's expiration date. If the code has expired, you will not be able to use it and will have to get a new code.
  4. Check to make sure you entered "O" correctly. Redbox does not use the number zero in codes. It is always the letter "O."
  5. Contact Redbox customer support here if you feel the code is valid and the issue lies with Redbox.

Using a promo code for your Redbox rental is a way to enjoy entertainment while saving money. It can be frustrating when your promo code doesn't work, but there are some steps you can take to correct the matter. For more information or assistance, contact Redbox customer support here.

What Do I Do If My Redbox Promo Code Does Not Work?

Why Did GetHuman Write "What Do I Do If My Redbox Promo Code Does Not Work?"?

After thousands of Redbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Redbox Promo Code Does Not Work? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Redbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Redbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Redbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Redbox Promo Code Does Not Work? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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