Redbox is a movie and video game rental service that uses kiosk machines commonly in locations such as supermarkets, convenience stores, and pharmacies. Redbox has a movie on-demand streaming platform where you can rent or buy movies on the Redbox website.
In rare instances, the Redbox machine may malfunction. A malfunction in the kiosk machine can result in the film or video game disc becoming stuck in the kiosk machine and being unmarked that it has been returned. A stuck movie or video game disc could result in paying for a late fee when you have returned the title on time.
In this guide, you will learn what to do in case your Redbox movie or video game becomes stuck in the kiosk machine.
If you have tried to retrieve the stuck movie from the Redbox kiosk, you can solve this problem by contacting Redbox's customer support to give details of what has happened and to remove a late fee from your account if you have been charged.
The quickest and best way to get in contact with Redbox's customer support is via their customer support phone number. You will become in touch with a customer service representative and can explain the details of what you have encountered with one of their machines. You may be asked to give payment details to review the transaction and remove the late fee that may have been charged to your account balance.
After you have resolved the issue, Redbox will send someone to service the kiosk to prevent this issue from happening again.
Another way to contact Redbox is by using their live chat feature located on their website. Redbox offers customer support seven days a week with friendly customer service that will resolve the stuck disc issue. You may be asked to give details such as your name and the credit/debit card you used to make the purchase.
After thousands of Redbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If the Redbox Movie I Tried to Return Is Stuck in the Machine? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Redbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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