What do I do if there's an overcharge on my Redbox account?

Getting overcharged by anyone can be a pain. When it comes to Redbox, we found the best ways to report the problem and get your money back in this easy to follow guide.

Redbox is an American firm that specializes in movie and video game rentals. Their signature 'Redbox' kiosks can be found all over the country standing independently or in fast food joints, convenience stores and pharmacies among other locations.

Redbox also has 'Redbox Instant' and 'Redbox on Demand' services where customers can stream movies online. The former requires membership while the latter is a pay per view service requiring no membership.

The methods of charge for renting a disc at a Redbox kiosk include credit card or debit card. When using Redbox services online, all digital methods of payment are applicable.

Rental fees are different for DVDs, Bluray, 4K UHD and Video games. It will also cost different amounts to stream or rent games online.

Overcharges, therefore, can happen in a multitude of ways. You can be charged multiple times for rental fees or for a purchase. The same can also happen for an On Demand transaction.

Overcharges on monthly subscriptions are also possible. You can also be charged for a movie or game you did not purchase or rent. An overcharge may also include a charge for a rental you though had a discount but the offer had long since run out.

Sometimes Redbox will make a partial payment collection if they are unable to collect the entire amount of the charge. They will withdraw the rest o the charge the next time you pay which may lead to a charge you do not understand.

In rare occasions, an overcharge on your account could be as a result of a glitch in the system. In such a case, you should try troubleshooting your device to see if the charge is warranted.

How to correct an overcharge

The first step you should take when you see a charge from Redbox you do not understand is to contact your credit card company or bank. Although, Redbox will release authorization for a charge the moment you return the rented disc, it may take your particular financial institution 3 to 5 days to process the charge.

In such a case, the financial institution will be better placed to explain the transaction. However, if the authorization hold is not the reason for the charge, you should contact Redbox directly.

You can con contact Redbox customer service directly through any of the following avenues:


Calling Redbox customer service to report an overcharge is the best way to do so. For starters, the line is open 24 hours a day, 7 days a week so you can reach customer service at any time.

The other reason for using the Redbox customer service number is that it is quick. You will only have t wait on the line for about 10 minutes before you talk to a live Redbox customer service representative.

You should be ready with all the necessary account information before making the call. You can get the Redbox customer service number from GetHuman.

Live Chat

Having a live chat with Redbox customer service agents is another great way to report and rectify an overcharge to your account. The live chat is slightly slower than making a phone call since the hold time on the chat can extend to half an hour.

However, you will get a response from a customer service representative who will give you reasons for the charge or rectify it immediately. The link to the live chat can be retrieved from GetHuman.


The last option available when trying to reach customer service directly is to send them an email. Include as much information about the overcharge in the email and you will soon receive a reply.

It takes about 24 hours for Redbox customer service to replay to an email you can find the email address on GetHuman.

What do I do if there's an overcharge on my Redbox account?

Why Did GetHuman Write "What do I do if there's an overcharge on my Redbox account?"?

After thousands of Redbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if there's an overcharge on my Redbox account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Redbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Redbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Redbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if there's an overcharge on my Redbox account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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