Rentalcars.com, formerly named TravelJigsaw, is part of the business grouping that owns brands BookingGo, Rideaways.com, and RentalcarsConnect. Rentalcars.com is an online platform that acts as a broker between the customer and car rental companies. Customers receive discounted rates when searching Rentalcars.com because of their "massive buying power." Clients can also compare all the deals and options available in their area.
If you have had a booking with Rentalcars.com and require a refund, there are many potential avenues you can take. Customers may request a refund if they canceled their reservation or if they feel they have unfair damage charges from the reservation. Keep reading for more details on all of your options.
Select between two options: I am traveling within the USA or Canada or I am traveling outside the USA or Canada
Select 'I have an inquiry about a completed rental.'
You will be redirected to a new page that asks for your email address and reference number for the booking.
If you don't have your reference number, select 'Click here?' under the login box and follow the prompted instructions.
Follow the prompted instructions to submit an online request for additional help with your refund.
You can call the customer service team at Rentalcars.com and ask for assistance with your refund. Make sure you ask the representative to confirm your refund via email. Keep them on the phone until you have received the email and reviewed the details.
Unfortunately, Rentalcars.com doesn't have a live chat function or social media pages for you to reach out to the customer service team in any other way.
Note that as Rentalcars.com is a third party vendor, the cancellation policies will vary from booking to booking. Review your confirmation email for details on your booking's cancellation.
If you don't show up for your car reservation or do not meet the reservation requirements (too young), you will automatically receive a full refund.
If you choose to return your car early, Rentalcars.com does not issue a refund for the unused dates. However, there are no additional charges for returning a car early.
If you're fighting what you feel is unfair car damage charges, it will be extremely helpful if you have pictures of the car's condition when you returned the vehicle to the company. Or, pictures from the beginning of your rental, if you believe you're being charged for pre-existing damages.
After thousands of Rentalcars.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Rentalcars.com to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Rentalcars.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Rentalcars.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Rentalcars.com to Refund a Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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