How Do I Get Help Setting Up My Ring Doorbell?

Installing a Ring Doorbell can be tricky. If you're having trouble with your Ring Doorbell setup, we have outlined all the ways you can easily get help.

Ring is a home security system company that installs video doorbells, indoor and outdoor security motion-detector cameras, alarm systems, and more. The company was founded in 2013 under the title "Doorbot." In 2018, the company was acquired by Amazon. If you have recently purchased a Ring Doorbell, you may find it difficult or confusing to set up. Keep reading for step-by-step instructions on how to set your Ring doorbell.

Setting Up Via the Ring App

  1. Open your device and go to the Apple Store (iOS devices) or the PlayStore (Android devices).

  2. Search for 'Ring.'

  3. Download and install the Ring app on your mobile device

  4. Open the app and select 'Create Account.'

  5. Follow the instructions to create a new account.

  6. Select 'Set up a Device.'

  7. Click 'Doorbells.'

  8. The back of your Ring Video Doorbell has a QR code or MAC ID code. Using your smartphone's camera, center the code on your screen and scan the code.

  9. Once the code is recognized, a green line (MAC ID barcodes) or a green square (QR codes) will appear.

  10. Note if you're having difficulties scanning the code, click on 'Set Up Without Scanning' and select 'Ring Video Doorbell' to continue.

  11. A notice will pop up on the screen requesting that the Ring app be allowed to use your location services. Select 'Allow.'

  12. You will be prompted to enter your address into the app.

  13. You will then be asked to name your device. You can choose a default name suggested on the screen or click on 'Custom' for a more specific name.

  14. Click and release the orange button on the back of your Ring Video Doorbell. A spinning white light on the front of your Ring Video Doorbell will appear, then tap 'Continue' on your app.

  15. Follow the prompted steps to join your Ring Video Doorbell to a Wi-Fi network. You will need to enter the Wi-Fi password.

  16. The setup process is now complete. You should test your device by pushing the front button to make a test call. This will start your software and verify your doorbell is ready to function.

Get Help From Ring Doorbell's Customer Support Team Via Phone

If you have any difficulties with the steps outlined above, you can reach out to the Ring Doorbell Customer Support team. Keep the agent on the line until you have finished setting up your device and have tested to make sure it works.

Get Help From Ring Doorbell's Customer Support Team Via Live Chat

If you prefer not to speak to someone over the phone, Ring Doorbell also has a customer support live chat function.

  1. Go to https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

  2. Select 'Chat with us.'

  3. A new window will pop up. In the text box write 'difficulties setting up a device,' and press 'Ask Question.'

  4. A number of prepopulated responses will pop up as solutions. Scan them and if none of them are helpful, scroll to the bottom and click on 'Contact Support.'

  5. You will be asked to click on an option to be connected with the right team. Select 'Troubleshooting and First Time Setup.'

  6. Next, choose between 'Doorbells, Security Cameras, Smart Lighting & Accessories' and 'Ring Alarm Home Security System.'

  7. You will then be asked to provide your email address.

  8. A Ring Doorbell customer support agent will connect with you. Describe your problems and ask for assistance. Provide as many details as possible so the customer service agent can help you easily.

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Why Did GetHuman Write "How Do I Get Help Setting Up My Ring Doorbell?"?

After thousands of Ring Doorbells customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Help Setting Up My Ring Doorbell? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ring Doorbells if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Ring Doorbells Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ring Doorbells in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Help Setting Up My Ring Doorbell? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 2 years ago
Updated 2 years ago
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