RockAuto is a company that ships body parts from over 300 manufacturers from around the globe. If you want any body part for any vehicle, RockAuto is the place to go.
For all the great merchandise and services that RockAuto offers, their return policy is not that great. Many customers have had issues returning parts to RockAuto.
However, they do make exchanges for parts and accept returns so if you absolutely have to, you can send a part back to them. The reasons for returning a part to RockAuto are plenty and varied.
The two most common reasons for returning a part to RockAuto are receiving a wrong part or a part that did not fit and that the part received was damaged or defective.
Whenever any of the above scenarios happen, RockAuto will present you with several options. One of them is to get a refund for the part. The other is to return the part and get a replacement.
Most people choose the latter because the refund is usually not the full price you paid for the part. The other reason is that RockAuto is your best bet for getting vehicle parts so it is worth it to take that chance.
Setting up the exchange
If you want to exchange the part you received from RockAuto, there is a process to follow for a successful exchange. The process includes arranging a return of the product you want exchanged and placing a new order on RockAuto for the part you desire.
The first part of process includes setting up a return for the part you do not want. To return a product to RockAuto, you need to follow these steps:
It is paramount that you know that the return may not be addressed to the address from which the parts originated. Moreover, the parts must be returned in their original boxes. The part will not be refunded or exchanged otherwise.
You can contact RockAuto's customer support in case the above process of initiating an exchange does not work. They will help you with the process. There are several ways through which you can contact RockAuto directly including:
The oldest method of contacting RockAuto is to post a letter to their Corporate Headquarters and ask for an exchange of a part. Sending a letter is slow and tedious but it is effective as it arrives at the company's main offices.
Include all the order details in the letter and proceed to describe why you need the part to be exchange. The letter will get a response but RockAuto reserves the right to refuse exchanges at their discretion.
The company headquarters' address is on the RockAuto website.
Calling RockAuto's customer service department is the best way to contact them directly. The live representative will take you though the steps of initiating an exchange.
You can find the phone number on GetHuman.
The RockAuto customer service email address is a great alternative to request an exchange. A descriptive email with all the order details is advised.
You can find the mail address on GetHuman.
After thousands of Rockauto customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange a Part with Rockauto? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Rockauto if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Rockauto in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange a Part with Rockauto? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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