How Do I Get Help with an Existing Order from Rockauto?

Do you need help with your existing RockAuto orders? It is easy to get help. If your attempts to solve your problems are unsuccessful, you may need to contact the customer support team for help.

Did My RockAuto Order Go Through?

If you have made an order on RockAuto, you may not know if your attempt was successful. The only way to know that your order was successful is if you receive a confirmation number. If your attempt was not successful, your items will remain in the cart and you won't receive a confirmation number. You may also check your order status on the page 'Order Status & Returns.'

When your item is shipped, you will receive an email notification. The email will contain your tracking information. It may help you determine when you will receive your order. You can check the status of your order on the page 'Order Status & Returns. '

Tips for Getting Refunds on RockAuto

If you are not happy with the purchase you made, you can return it. If you are not happy with your purchase on RockAuto, you may return it and request a refund. You may only receive a refund if you return your item within six months after purchase. You will be responsible for the cost of shipping unless your return instructions state otherwise. Go to the 'Order Status & Returns' page to get your shipping label.

When Your Tracking Information Does Not Work

The tracking information provided should help you know where your package is. You should see activity on your shipment as soon as a carrier scans the order. Carriers will scan your package after they pick it up and sort it. This should not take more than two business days.

If no activity shows on your tracking number, do not panic. You may also see that the tracking information is incorrect. It may be a problem with their issuance of tracking numbers.

When Your Tracking Information Has Not Updated Lately

If your tracking information shows incorrect information, it may not have updated. Sometimes, your carrier may fail to update your tracking information by mistake. Certain carriers can only scan orders after delivery.

It is common to experience late updates with international or long-distance shipments. This is because your package may spend a lot of time on a truck or customs facility. Wait to receive your package on the date provided on your email.

It may be difficult for RockAuto to provide you with details of your tracking as they do not have any more details. If your tracking information has not updated after seven business days, you should report to RockAuto. They will help you trace it. If it is two business days after the date on 'receive by' provided on your 'order has shipped' email, RockAuto may help you start an investigation. You may also file a report for a missing package or item.

Contacting the Customer Support Team

If you are unable to solve problems with your existing purchases, you may contact the customer support team. RockAuto is an online company with online customer service. It is impossible to reach them through a phone number on your own. They, however, have 24/7 customer service resources. If you need to make a change on your existing order, return it, or report a problem. You can do it on the 'Order Status & Return' page.

RockAuto has plenty of vibrant communities that may answer your questions. They may provide you with solutions to common problems such as shipping, placing your orders, and other issues with your existing orders.

Why Did GetHuman Write "How Do I Get Help with an Existing Order from Rockauto?"?

After thousands of Rockauto customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Help with an Existing Order from Rockauto? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Rockauto if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Rockauto Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Rockauto in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Help with an Existing Order from Rockauto? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Rockauto

Asked a month ago
Viewed 4,355 times
Rockauto
undefined
Exchange an Item

What customers are saying about this and similar problems

I,m having trouble getting a return receipt for a return on an alternator. I have tried...
Rock auto order* *********: *I ordered O* sensor for my car march **, ****. It's malf...
You guys sent me rear brake rotors and pads. I already have them from you. I ordered fr...
Wiper linkage*transmission part* SK****** for **** Honda Fit is incorrect. I just ship...
Ordered brake parts and received parts from China. Unacceptable. I would like to exchan...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!