Do you need help with your existing RockAuto orders? It is easy to get help. If your attempts to solve your problems are unsuccessful, you may need to contact the customer support team for help.
Did My RockAuto Order Go Through?
If you have made an order on RockAuto, you may not know if your attempt was successful. The only way to know that your order was successful is if you receive a confirmation number. If your attempt was not successful, your items will remain in the cart and you won't receive a confirmation number. You may also check your order status on the page 'Order Status & Returns.'
When your item is shipped, you will receive an email notification. The email will contain your tracking information. It may help you determine when you will receive your order. You can check the status of your order on the page 'Order Status & Returns. '
Tips for Getting Refunds on RockAuto
If you are not happy with the purchase you made, you can return it. If you are not happy with your purchase on RockAuto, you may return it and request a refund. You may only receive a refund if you return your item within six months after purchase. You will be responsible for the cost of shipping unless your return instructions state otherwise. Go to the 'Order Status & Returns' page to get your shipping label.
When Your Tracking Information Does Not Work
The tracking information provided should help you know where your package is. You should see activity on your shipment as soon as a carrier scans the order. Carriers will scan your package after they pick it up and sort it. This should not take more than two business days.
If no activity shows on your tracking number, do not panic. You may also see that the tracking information is incorrect. It may be a problem with their issuance of tracking numbers.
When Your Tracking Information Has Not Updated Lately
If your tracking information shows incorrect information, it may not have updated. Sometimes, your carrier may fail to update your tracking information by mistake. Certain carriers can only scan orders after delivery.
It is common to experience late updates with international or long-distance shipments. This is because your package may spend a lot of time on a truck or customs facility. Wait to receive your package on the date provided on your email.
It may be difficult for RockAuto to provide you with details of your tracking as they do not have any more details. If your tracking information has not updated after seven business days, you should report to RockAuto. They will help you trace it. If it is two business days after the date on 'receive by' provided on your 'order has shipped' email, RockAuto may help you start an investigation. You may also file a report for a missing package or item.
Contacting the Customer Support Team
If you are unable to solve problems with your existing purchases, you may contact the customer support team. RockAuto is an online company with online customer service. It is impossible to reach them through a phone number on your own. They, however, have 24/7 customer service resources. If you need to make a change on your existing order, return it, or report a problem. You can do it on the 'Order Status & Return' page.
RockAuto has plenty of vibrant communities that may answer your questions. They may provide you with solutions to common problems such as shipping, placing your orders, and other issues with your existing orders.
After thousands of Rockauto customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Help with an Existing Order from Rockauto? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Rockauto if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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