Once you sign up for Roku's service, you receive a Roku remote to use to navigate the service. Sometimes, unfortunately, the remote stops working. When that happens you need to reset the remote to reconnect it to your Roku device. Keep reading to learn how.
Roku sends its customers one of two types of remote. One is the standard IR remote, which you need to point more or less directly at the Roku player to use. The other type is the enhanced remote, which will work pretty much no matter what direction you point it in. If you aren't sure which one you have, look in the battery compartment. The enhanced remote will have a pairing button there.
If you have a standard remote, take these steps:
If you have an enhanced remote, take these steps:
If you need any help, contact Roku customer support. You can reach it by phone, chat, email, or help forum.
After thousands of Roku customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reconnect My Remote to My Roku TV? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Roku if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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