How Do I Reconnect My Remote to My Roku TV?

If your Roku remote has stopped working, you may be able to get it working again by reconnecting it to your Roku player. To do so, you must first determine whether you have the standard Roku remote or the enhanced remote. The reconnecting procedure involves turning the player off and on again and replacing the remote's batteries.

Once you sign up for Roku's service, you receive a Roku remote to use to navigate the service. Sometimes, unfortunately, the remote stops working. When that happens you need to reset the remote to reconnect it to your Roku device. Keep reading to learn how.

Identifying the Type of Remote You Have

Roku sends its customers one of two types of remote. One is the standard IR remote, which you need to point more or less directly at the Roku player to use. The other type is the enhanced remote, which will work pretty much no matter what direction you point it in. If you aren't sure which one you have, look in the battery compartment. The enhanced remote will have a pairing button there.

Reconnecting Your Standard Roku Remote

If you have a standard remote, take these steps:

  1. Take the batteries out of your remote.
  2. Unplug your Roku player.
  3. Wait 5 seconds.
  4. Plug it back in.
  5. Turn on the TV.
  6. Once the Roku logo appears on the TV screen, put new batteries in the battery compartment if you haven't changed them in a while. If you don't have new ones, you can reuse the old ones.
  7. Aim the remote at your Roku player.
  8. Push any button on the remote. The connection process will start automatically.

Reconnecting Your Enhanced Remote

If you have an enhanced remote, take these steps:

  1. Remove the batteries from your remote.
  2. Unplug the Roku player.
  3. Wait 5 seconds.
  4. Plug it in again.
  5. Turn on the TV.
  6. Put them back in, or replace them with new batteries if you haven't changed them in a while, once the Roku logo appears.
  7. Press the pairing button in the battery compartment.
  8. Hold it until the pairing light starts flashing. A message will appear on the TV screen that says "Pairing remoteā€¦"
  9. Wait until a new message says the process is complete before you move the remote.

Contacting Roku

If you need any help, contact Roku customer support. You can reach it by phone, chat, email, or help forum.

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After thousands of Roku customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reconnect My Remote to My Roku TV? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Roku if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Roku Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Roku in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reconnect My Remote to My Roku TV? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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