How do I create a Roku account?

A Roku account allows you to gain access to a whole world of online content to consumer. Setting up an account is easy. Just follow these steps to do so. Enjoy!

Roku is one of the easiest ways to stream entertainment from your TV and other Roku devices. However, before you start streaming any exciting entertainment to your device, you have to set up a Roku account first. You can ether create a Roku account before you set up your Roku device or you can create it when you activate your Roku device. It is crucial to note that creating a Roku account is free of charge so if you are asked for payment you are dealing with a scammer.

To sign up for a Roku account before you activate your device, you should use the following steps:

  1. Launch your browser and go to
  2. Click the 'Sign In' link.
  3. You will see the empty fields meant for account sign in and the 'Create Account' option for those without accounts. Tap 'Create Account'
  4. Fill in the necessary details including the email address you want affiliated with the account going forward and the password you will use for the account.
  5. You will also be prompted to select a PIN that you will use to authorize purchases from Roku.
  6. After providing the PIN, you will be required to fill in your billing information after which you will be free to access and use your Roku account.

You can use either your credit card to sign up for the account or any online payment you prefer. The latter is usually the easier option.

Creating an account during device activation is another option. The process of activating a Roku device is as follows:

  1. Power on the Roku device
  2. The device's guided set up should begin automatically
  3. During the set up process you will be guided as to how to establish an internet connection with the device. You will also be able to configure the device's settings and your preferences. You will also be able to link your Roku device to an existing Roku account or create a new one.
  4. The Roku device will direct you to the Roku website to either set up a new account or link the device to an existing one.

If you are unable to set up a Roku account during device activation, you should visit the troubleshooting page for solutions. If that does not work, you have one option left to create an account and that is to contact customer support. They will assist you set up an account.

You can contact Roku customer support through the following methods:

Phone Number

The fastest and easiest way to contact Roku customer service is by calling their customer service number. Lucky for you the line is open from Monday through to Saturday from 8am to 8pm Pacific Standard Time (PST). You may have to wait a while for a live agent to get on the other end of the line but the wait is rarely more than ten minutes. The customer service agent should take you through the process of creating an account. You can retrieve the phone number from GetHuman.

Live Chat

You can also contact Roku's customer service through their live chat facility. The live chat is available during the same days and times as the customer service phone number. You only have to wait a couple of minutes for a live agent to chat back once you initiate a conversation. You can obtain the link to the live chat via GetHuman.


Though ill-advised you can create an account by getting in contact with customer service through their email. You should send the email between Monday and Saturday from 8am to 8pm PST. However, you should not expect a reply for at least 100 hours. You can find the link to the email address at GetHuman.

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How do I create a Roku account?

Why Did GetHuman Write "How do I create a Roku account?"?

After thousands of Roku customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I create a Roku account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Roku if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Roku Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Roku in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I create a Roku account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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