How do I get a refund on Roku?

Overcharged on your Roku account? Depending on the circumstances surrounding the charge, you should be entitled to a refund. Here's how to get a refund from Roku in easy to follow steps.

Roku is a leading company when it comes to the provision of TV streaming services. They offer Roku TVs with inbuilt streaming capabilities and streaming players that are compatible with other TV models. The company is known for offering top quality and affordable products and services. If you have bought any of their products and you do not like it for some reason, it is possible to return it and get a refund.

Roku Return Policy

Roku has a 30-day money back guarantee for products bought directly from Therefore, if you would like to return a product you purchased from Roku and get a refund, you have to do so within thirty days from the day on which your payment method was charged. Remember that you will be the one to pay for the return shipping. However, it is imperative to note that this policy is only applicable to products purchased directly from Roku. If you bought your Roku products from other retailers, you should refer to their return policy.

Contacting Roku for refund

To make arrangements for returning your product, you can contact Roku in a number of ways. For instance, you can go to Roku customer support page and provide details about your issue. A customer service agent will take your case and ensure that it is resolved within the shortest time possible. Alternatively, you can simply contact Roku by GetHuman through email. Another swifter way of contacting Roku for a refund is by live-chatting or calling Roku by GetHuman.

The Takeaway

Overall, it is apparent that Roku is one of the leading providers of TV streaming products. If for some reason you are not happy with a product you bought directly from Roku, the company has a return policy that allows you to return the product and get a refund if the return is initiated within 30 days after the purchase. You can contact Roku for you to initiate the return process and get a refund. However, the product must be in good shape. This is because refund requests for products with damaged or missing parts or without the original packaging can be denied.

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How do I get a refund on Roku?

Why Did GetHuman Write "How do I get a refund on Roku?"?

After thousands of Roku customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund on Roku? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Roku if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Roku Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Roku in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund on Roku? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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