How do I get device support for my Roku?

When your Roku device stops working, you want to get it back working as quickly as possible so you can enjoy watching shows again. Here's the best ways to get help.

Aug 21, 2019

Roku is a leading provider of TV streaming services. They have streaming players that can work with other TV models and Roku TVs with inherent streaming capabilities. The company is known for providing affordable and convenient services. They are also known for having a responsive customer service. If for some reason you need Roku device support, below are some common ways of finding it.

Email Roku

Roku customer support can be contacted via Email. You can raise your concern by emailing them by GetHuman on On average, the response takes about 100 hours, and therefore, you may have to wait for four or five days to hear from them.

Roku Help Desk

It is also possible to contact Roku for device support online via Roku Help Desk. Provide as much information as possible to describe your issue more accurately. By using this approach, you can expect your issue to be fixed within three hours or so.

Live Chat Roku by GetHuman

If you need to talk to Roku device support and get a response within a relatively shorter time, then you can live-chat Roku by GetHuman. On average, you can expect them to respond within three minutes. Therefore, this is one of the most convenient ways of reaching out to Roku for device support.

Call Roku by GetHuman

You can also call Roku Customer service by GetHuman for answers to any problem you may be having with your Roku device. You can get device support faster by calling 816-272-8106. Calling this number is free even for international callers. Remember to press 1 to get a live person more quickly. On average, the waiting time is around 25 minutes. However, you can only use this method on Monday to Saturday between 8 am and 8 pm PST.

The Bottom Line

In a nutshell, it is apparent that Roku is a top content streaming services provider. They also offer Roku TVs and Roku streaming players to connect with other TV brands. If you are having any problem with your Roku device, you do not have to worry; there are a number of ways in which you can get in touch with Roku for device support.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get device support for my Roku?

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Why does GetHuman Write How-to Guides for Roku Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Roku in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get device support for my Roku? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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