Roku offers customers the simplest way to stream entertainment to any of their series of media players. Roku services, however, require the user to first set up a Roku account through which you will manage your access to those services.
Your Roku account will have a record of the streaming devices you have and the channels you have installed. Your account will also include your entertainment preferences and settings.
A strong secure password and a valid email address are critical to your Roku account's operations. In case you lose access to the email address or forget your password you will be locked out of your Roku account. You may also need to recover your Roku account if it was hacked.
We will review the account recovery process in case you:
Forget your password
If you forget your Roku account password, then you will be unable to access your account. Good news is that if you know the email address linked to the account and have access to the address, you can recover your Roku account by following these steps:
Forgot your email address
If you forget the email address associated with your Roku account, you can find out what it is by:
If you no longer have access to the email address, then you have to contact Roku's customer support for assistance. You can contact customer support through any of the following avenues:
Calling Roku's customer support team is the best way to contact them. You can help with account recovery by holding on the line for at least 7 minutes. However, the wait time can be as high as 20 minutes. The line is open from Monday to Saturday from 8 am to 8 pm. The representative will help you rest your password or change your email address retrieve Roku's customer service phone number from GetHuman.
Another way to recover your Roku account is to have a live chat with a Roku customer support agent. You will barely have to wait for 3 minutes to have a chat with a customer support representative from Roku. The link to the live chat facility can be obtained from GetHuman.
Sending an email to Roku's customer support is an alternative way to recover your account. The drawback to using this avenue is that it takes at least 100 hours for the issue to be fixed. It is better to utilize the two options above. Get the email address from GetHuman.
After thousands of Roku customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my Roku account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Roku if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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