How do I recover my Roku account?

If you can no longer access your Roku account, or if you simply forgot your password and need help reseting it, follow the steps in this guide to recover your Roku account.

Roku offers customers the simplest way to stream entertainment to any of their series of media players. Roku services, however, require the user to first set up a Roku account through which you will manage your access to those services.

Your Roku account will have a record of the streaming devices you have and the channels you have installed. Your account will also include your entertainment preferences and settings.

A strong secure password and a valid email address are critical to your Roku account's operations. In case you lose access to the email address or forget your password you will be locked out of your Roku account. You may also need to recover your Roku account if it was hacked.

We will review the account recovery process in case you:

Forget your password

If you forget your Roku account password, then you will be unable to access your account. Good news is that if you know the email address linked to the account and have access to the address, you can recover your Roku account by following these steps:

  1. Launch your web browser and open the Roku website
  2. You will be prompted to input your log in details. Under the empty fields, you will see the 'Forgot your password?' tab. Click it and you will be directed to the password reset/account recovery page
  3. Input the account's email address when prompted. Once you click 'Submit' a password recovery email will be sent to the email address
  4. Click the link in the email. The link will only be valid for one hour after you select it so be quick but not hurried. If the link does not open, copy it then paste in a new browser window and click 'Enter'
  5. You will be directed to the 'Create Password' page. Input the new password in both empty fields and proceed to click 'Submit'
  6. Your password will be changed and you should try signing in with it to confirm the change.

Forgot your email address

If you forget the email address associated with your Roku account, you can find out what it is by:

  1. Pressing the home button on your Roku remote
  2. Scroll up or down the screen and select 'Settings'
  3. Select 'System'
  4. To view your Roku account's email address, select 'About' and you will see it in the details presented.

If you no longer have access to the email address, then you have to contact Roku's customer support for assistance. You can contact customer support through any of the following avenues:

Phone

Calling Roku's customer support team is the best way to contact them. You can help with account recovery by holding on the line for at least 7 minutes. However, the wait time can be as high as 20 minutes. The line is open from Monday to Saturday from 8 am to 8 pm. The representative will help you rest your password or change your email address retrieve Roku's customer service phone number from GetHuman.

Live Chat

Another way to recover your Roku account is to have a live chat with a Roku customer support agent. You will barely have to wait for 3 minutes to have a chat with a customer support representative from Roku. The link to the live chat facility can be obtained from GetHuman.

Email

Sending an email to Roku's customer support is an alternative way to recover your account. The drawback to using this avenue is that it takes at least 100 hours for the issue to be fixed. It is better to utilize the two options above. Get the email address from GetHuman.

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How do I recover my Roku account?

Why Did GetHuman Write "How do I recover my Roku account?"?

After thousands of Roku customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my Roku account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Roku if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Roku Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Roku in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Roku account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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