If you own a Roku, you probably think that it is the best invention of the 21st century. But, just like any other device, your Roku may experience Wi-fi connection issues. Quite a few Roku users have come forward and complained about several problems that limit the device's connectivity to their home Wi-fi networks.
So, what are you supposed to do if you run into such an issue? If your Roku keeps losing a Wi-fi connection, the most important thing to do is to try and establish the cause. Once you know the problem, it becomes easy to find a solution. Here are some of the top reasons why a Roku may lose connection.
If you haven't replaced your router for several years and your Roku and other devices in your home start losing connection, you should consider buying a new router. Many of the older Wi-fi devices that we use in our homes were designed before TV streaming became common and use old technology that may fail to support advanced devices such as Roku.
For instance, if your home wireless network is operating on the standard 2.4 GHz spectrum, your Roku may keep on losing connection. This is because almost all of the Wi-fi gadgets in your home, such as smartphones, tablets, and laptops, squeeze into this Wi-fi spectrum along with your Roku devices.
Sometimes, your neighbor's devices may also grab a small part of that spectrum, leaving it crowded. If that is the case, make sure that you replace your router with a dual-band model since it offers more channels and makes your connection stable.
Even before you think of replacing your router, try changing its location. If you can't change the location of your router, try moving your Roku slightly around the room. While doing this, ensure that you still have a strong Wi-fi signal in your new spot.
You should also try to keep all the other wireless devices such as laptops and smartphones out of the room when you are using your Roku. If you won multiple Roku devices, consider swapping their locations to know whether it is that specific Roku that you are using, which has a problem.
There is always a slight chance that your Roku device is faulty and you need to replace it. If you conclude that your device is defective, be sure to contact the Roku tech support for advice on what you should do.
Slow internet speed could be the reason why your Roku device is losing connection. If you discover that your internet speed is slow everywhere in your home, consider buying a new cable modem. If you don't own a cable modem, you should consider getting one immediately.
Other common signs of a faulty cable modem include frequent buffering and unexpected internet downtime that causes you to restart your internet modem regularly. Go for a high-quality cable modem that is certified by leading internet providers to avoid running into the same problems again.
Wireless networks usually transmit data over "channels, "and most of us don't take time to change the default channel when we are setting up our Wi-fi networks. If you don't change your channels, it means that all the devices connected to it compete with each other on the same channel and this may cause your Roku to lose connection.
You may fail to notice this problem if you aren't using your Roku since the other devices don't pull a great amount of data. If you don't know how to change your router channel, talk to a network expert near you.
After thousands of Roku customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why does my Roku keep losing the connection? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Roku if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Roku in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Why does my Roku keep losing the connection? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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