Royal Mail is the oldest postal service and courier company in the UK and has been in existence for over 500 years. The company is divided into two brands namely: Parcelforce and Royal Mail.
Royal Mail will refund a charge in the case of loss deliveries, delayed deliveries or damaged deliveries. However, you will need to check with Royal Mail to find out if you are eligible to make a claim and subsequently request for a refund.
To check the eligibility, you will have to confirm that the item was sent by Royal Mail, that the package was sent to a British Forces postal address and if the item was sent using stamps, or online postage.
Royal Mail Compensation Policy
All claims must submit the following information as basic evidence: the names and addresses of the sender, addressee and claimant, the Royal Mail product used, the location of posting, the date of posting, the basis for asserting that date i.e product documentation, the date of delivery and the basis for asserting this date, the method of postage, e.g. stamps, franking impression and the postage paid.
Compensation Policy for Loss
You can be compensated if a package delivery from Royal Mail is lost. However, the refund is subject to certain policies.
The compensation policy for loss covers items sent through online postage. The policy covers 1st class stamped, metered and VAT exempt account mail products.
Compensation for a lost item has to be claimed after 10 working days if Royal Mail has not delivered or attempted to deliver the item within that time.
You can also claim compensation for a lost item if 5 working days have passed since the item's due delivery date.
If goods delivered by Royal Mail Special Delivery Guaranteed by 1 pm are lost, you can claim a refund after 5 working days of the item's due delivery date.
Royal Mail will contact you with a response to the claim once they receive your claim. If the issue is not resolved, Royal Mail will contact you within the aforementioned time frame with an update.
Compensation for Delay
You can be compensated if a package delivery from Royal Mail is delayed.
The policy covers 2nd class stamped, metered and VAT exempt account mail products, articles for the blind and Royal Mail Special Delivery Guaranteed by 1 p.m products.
Royal Mail will compensate the sender if there is a delay and they have not delivered or attempted to deliver the package three or more working days after the due date for normal Royal Mail deliveries; six or more working days after the due date for items delivered using the Royal mail redirection service and delivery guaranteed by 1 pm one or more working days after the due delivery date.
Compensation for Damage
You can be compensated if a package delivery from Royal Mail is damaged. The compensation will depend on the nature and extent of the damage.
The compensation policy for damage covers items sent through online postage. The policy covers metered, 1st class stamped, and VAT exempt account mail products. Additionally, it covers metered, 2nd class stamped, and VAT exempt account mail products.
Claims for damage and part loss to Royal Mail must be made within 80 calendar days of the date of posting. The claimant must provide evidence of the damage and Royal Mail will contact them with a reply or an update. Make sure that when you are making your claim you don't leave out any important details.
To claim a refund from Royal Mail you have to contact them directly. You can obtain their contact information from GetHuman.
After thousands of Royal Mail customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Royal Mail to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Royal Mail if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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