RushCard is a popular prepaid card that you can use either in stores or stores that accept Visa debit cards. You can use the card to withdraw money from an ATM and to pay bills. It is a great way to save money since you can only spend the amount you loaded into your account.
If you have misplaced or lost your card, you can get a replacement. The first thing you do should be to contact the customer support team and cancel your card. Your replacement card will be sent to your address when you request for it. If you had funds in your card, you can transfer them to your replacement card.
You may contact the support team if you want a replacement for your card. When you call, you may need to submit your request through an automated system. If the option is not helpful, you should speak directly with an agent and ask for help.
Replacing a Card that Is About to Expire
The address that you have on file with RushCard should always be accurate. If there are any errors, you should update them as soon as possible. You can do it by following these steps;
1. Log into your online account
2. Select the option 'My Account' in the navigation bar
3. Click 'Edit Contact Info' on the menu options
Another option to update your address is to contact the support team. The process of getting your replacement card starts about 45 days before the expiration date of your card. If you need to update your address information, do it before that time. If you are late, you may not get your replacement.
The RushCard Temporary Card
RushCard Live packages in stores have a temporary card that may be used when paying for purchases until you get your personalized card. At the register, you can select and sign 'credit' for signature purchases. You can use temporary cards for PIN-debit purchases.
Even though the cards are helpful, you cannot use them to make purchases outside the United States. You cannot use temporary cards at ATMs.
Once you verify your identity, you can reload your temporary card. You may need to pay a fee for non-direct deposit reloads.
If you have any trouble getting or using your temporary card, you should contact the customer service team for help.
Canceling Your Card
If you are unable to get a replacement card, you may need to cancel your existing one. The best way to cancel your card is to contact the customer support team on the phone. You may also log into your account online and navigate to the 'Customer Care' tab on the navigation bar. Click on the option 'Close card.' Once the cancellation process is over, you will receive a check-in your mail. It will include your remaining balance. If you do not receive the check, you should reach out to the customer service team.
If you need help getting your replacement card from RushCard, you may seek help from the customer support team. The best way to get help is by speaking directly with a representative on the phone. Explain why you need a replacement and answer any questions that may come up. Be polite even if you feel that you have been inconvenienced. You are unlikely to get the help you need if you come off as rude or impolite. If you can't get help from one representative, you should contact them again.
Unfortunately, it may be impossible to get support from RushCard on other platforms. Do not contact them for help on email, live chat, or their social media sites.
After thousands of RushCard customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Replacement Card from Rushcard? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting RushCard if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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