Ryanair is one of the leading Irish airlines that operate across Europe, Africa, the Middle East, and in the UK. The airline flies over 400 Boeing 737-800 aircraft to more than 200 destinations. The airline has employed more than 10,000 employees all over the world that work hard to ensure customer satisfaction.
But, just like any other airline, Ryanair faces a wide range of challenges and it has its own advantages and disadvantages. The company has a strict flight cancellation and refund policy. If you have booked your flight with Ryanair and you are unable to travel for some reason, you need to know the right steps to take to claim a refund from the company.
The most important thing that you need to keep in mind is that all Ryanair flights can be changed, but they can't be canceled. You don't have to notify the airline if you are unable to travel. The good news is that you can still use your return ticket even if you are unable to use your outbound flight.
You can change your flight route, name, or even flight date up to 2½ hours before the exact departure time of your flight. To do this, you need to head to Ryanair official website and log into your account. Once you are logged into your account, navigate to "My Bookings" option, and change these details.
If you have already checked in and you want to change any of these details, make sure that you contact customer service, and someone will gladly help you.
You can change the name on your reservation up to two hours before the expected departure time of your flight. If you change the full name on your reservation, you will be prompted to pay a change fee.
If you want to make any other minor changes to your flight booking, make sure that you contact customer service number within the 24 hour grace period, and you can do all that.
The only time that you can cancel a flight and get a full refund is when you are bereaved. If you had already started your journey and you learn of the sudden death of your immediate family member, make sure that you contact customer service, and the airline will work with you to arrange a quick return flight.
Immediate family members include your spouse, children, civil partner, sibling (brother/sister), grandparent/grandchildren, father/mother-in-law, son/daughter-in-law, and brother/sister-in-law.
Given that you cannot cancel your Ryanair flight booking do not expect any refund from the airline. The company's policy dictates that if you do not travel for any reason on a flight that you had already booked, the airfare, fees, plus any other charges are non-refundable.
However, you are free to apply, within one month of the date of your air travel for a refund of the government tax that you had paid. Furthermore, the government tax is subject to an administration fee of between £17 and £20 depending on the amount being refunded. If the refund amount is less than the applicable cancellation fee, then no refund will be made.
Sometimes, unforeseen circumstances may also force Ryanair to change flight times. If such a thing happens, you will be contacted via the mobile phone number or email that you provided at the time of booking.
It is highly recommended that you take the time to review your flight booking before departure. Fortunately, if the airline changes a flight by more than two hours before or after the original departure time and no alternative flight is provided, you will be entitled to a full refund for your unused flight.
After thousands of Ryanair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get Ryanair to refund my flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ryanair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Ryanair in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get Ryanair to refund my flight? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.