How do I get a refund for a Ryanair flight I missed due to personal emergency?

A simple 10 step guide for solving this common Ryanair problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Ticket number, Booking reference, Date of booking, Flight number, Name on the ticket
You can file a claim for a refund a couple of different ways and we can help. If you would like to submit this issue to them to review, you can submit a claim here and someone will review your case and decide whether or not a refund is in order.
From the drop down menu marked "Reason for Refund Request" click "Death or serious illness of a customer booked to travel"
Then, enter your flight reservation number.
Click if this is a one way ticket or a return ticket.
Enter your flight number
Enter the date of the flight
Enter your name and email address.
Finally, enter the CAPTCHA in the box, then select the option for "I wish to apply for a refund for ALL customers and for ALL flights booked on this flight reservation" then click "Submit refund request"
Sometimes you can't find all of the information on your flight for the refund. In this case you will need to contact them directly. The best way to do this is by using their live chat and not their phone number. Open this link to start the chat.
Enter your information and then Start the Chat. The chat may tell you that the queue is full. Wait for someone else to finish their issue and you will be added to the queue to eventually speak to a Ryanair rep. Good luck!
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Author: Adam • May 18th, 2017

About this Step by Step Guide

After thousands of Ryanair customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for a Ryanair flight I missed due to personal emergency?; Ryanair appear to have locked my account and despite two emails I cannot unlock it; My son was due to travel with his girlfriend on flight FR**** requests were made for people to st...; I am unsure of the full costs for my party that is booked to fly to and from Seville, as i have j...; wish to return from same airport thst we arrive in(out rygge) in Torp(want to return from Rygge); I have reservation YIYUWB (STANSTED TO RYGGE FOR *ND MAY. MY RETURN JOURNEY RESERVATION(JNSNGJ) O...... So we put together this guide to try to help. It has 10 step(s) to it. It takes an average of 27 minutes to get through these steps according to other users, including time spent working through each step and contacting Ryanair. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Ryanair Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ryanair that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a Ryanair flight I missed due to personal emergency? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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